One size does not fit all.

Your outsourcing needs are unique.
No matter your industry, size or outsourcing expertise, we’ll accurately match you to the right call center vendors that you might never find without us. The result? A more predictable way to outsourcing success.

From industry veterans to
outsourcing newbies

Our matching process is experience level agnostic. We connect organizations of all sizes and sophistication levels with the right call center outsourcing vendors.

Savviest Buyers

Even the savviest and most sophisticated clients in our industry trust us to help them find "hidden performers" that they are unaware of or haven't considered. Larger corporations that outsource to big Gartner BPOs often turn to us for diversification and de-risking to mid-sized, highly credentialed vendors.

Smart Buyers

Buyers with an impressive knowledge of the marketplace rely on our inside track on hard-to-find vendors that align more perfectly with their needs.

Newer Buyers

Organizations with limited experience in outsourcing rely on our decades of industry expertise to execute the right outsourcing strategies with the best vendor(s).

First-Time Outsourcing

Companies who have never outsourced before, depend on our brain trust for cost effective migration to outsourcing with a custom business plan designed by our experts.

Startups

Fast-growing startups in need of call center support turn to us for a no-cost analysis of whether to build internally or outsource to a vendor, and ultimately select the best vendor(s) to partner with.

Procurement and Vendor Management

Vendor management organizations and procurement frequently get a better understanding of the marketplace by expanding their reach with us to discover ”hidden” vendors they’re unaware of.

Any industry vertical. All stages of the
customer lifecycle.

CustomerServ's knowledge base and process can be applied to a wide spectrum of
industry verticals and across all stages of the customer lifecycle.

Industry Verticals

  • Airline Reservations
  • Automotive
  • Auto Rental
  • Cable/Broadband
  • B2B
  • Catalog
  • Consumer Goods
  • Consumer Electronics
  • Cloud Technology
  • Direct Response
  • Education
  • Energy
  • E-Commerce
  • Fin-Tech
  • Financial Services
  • Fleet Services
  • Food & Beverage
  • Government
  • Healthcare
  • Health Insurance
  • Home Improvement
  • Home Services
  • Hotel Reservations
  • Insurance
  • Medical Devices
  • Member Services
  • Online Gaming
  • Pharmaceuticals
  • Publishing
  • Shipping & Logistics
  • Subscription Services
  • Telecommunications
  • Rebates
  • Reservations
  • Retail
  • Ride Sharing
  • Roadside Assistance
  • Software
  • Streaming Services
  • Telematics
  • Transportation
  • Utilities
  • Vacation Rental
  • Warranty Protection
  • Wireless & Mobility

Customer Lifecycles

Customer Life Stages
  • Acquisition
  • Cross-sell
  • Retention
  • Loyalty
  • Service
  • Satisfaction
  • Collections
Customer Services
  • Care
  • Billing
  • Support
  • Troubleshooting
  • Help Desk
  • Inquiries
  • Provisioning
TeleSales
  • Inbound
  • Outbound
  • Saves
  • Retention
  • Win-back
  • Upsell
  • Inside Sales
Contact Channels
  • Voice
  • Live Chat
  • Email
  • Social
  • SMS
  • Back Office
  • Video
Covered Geographies
  • USA
  • Canada
  • Caribbean
  • Central America
  • South America
  • Asia
  • Europe