One size does not fit all.

Your outsourcing needs are unique.

No matter your industry, size or outsourcing expertise, we’ll accurately match you to the right call center vendors that you might never find without us. The result? A more predictable way to outsourcing success.

From large clients of BPO services to newer buyers

Our matching process is experience level agnostic. We connect organizations of all sizes and sophistication levels with the right call center outsourcing vendors.

Largest and Savviest BPO Clients

The largest buyers outsource tens of thousands of call center agents worldwide. These highly experienced and sophisticated brands trust us to de-risk and help them find "hidden performers" they're unaware of or haven't considered. 

Experienced Buyers, High Growth Companies

Call center and customer experience leaders at mid-sized brands rely on our inside track on hard-to-find vendor partners that align with their sourcing requirements.   

Newer Buyers of BPO Services

Organizations with limited experience in outsourcing rely on our decades of industry expertise to execute the right outsourcing strategies with the best vendor(s)

First-Time Outsourcing

Brands looking to migrate some or all call center operations from in-house to BPOs rely on our brain trust and guidance on effective outsourcing strategies and roadmap design

Startups

Well funded and fast-growing startups in need of call center support turn to us for expert analysis of whether to build internally or outsource to a vendor, and ultimately select the best BPO partner with

Emerging Outsource Markets

Brands ready to select the best BPOs in emerging nearshore and offshore markets rely on our knowledge base of newer, less saturated and promising high-growth outsourcing markets

Supplier Diversity and Impact Sourcing

Brands accomplish supplier diversity and impact sourcing objectives with us, by discovering the best BPO partners with the appropriate credentials and certifications, and in the right domestic or global markets 

Any industry vertical. All stages of the
customer lifecycle.

CustomerServ's knowledge base and process can be applied to a wide spectrum of
industry verticals and across all stages of the customer lifecycle.

Customer Lifecycles

Customer Life Stages
  • Acquisition
  • Retention
  • Service
  • Loyalty
  • Collections
  • Cross-sell
  • Upgrades
Customer Services
  • Care
  • Billing
  • Support
  • Community 
  • Content
  • Technical 
  • Fraud
TeleSales
  • Inbound
  • Outbound
  • Saves
  • Retention
  • Win-back
  • Upsell
  • Inside Sales
Contact Channels
  • Voice
  • Live Chat
  • Email
  • Social
  • SMS
  • Back Office
  • Video
Covered Geographies
  • USA
  • Canada
  • Caribbean
  • Latin America
  • South Africa
  • Asia
  • Europe