supplier diversity

Impact Sourcing

Purpose-Driven Call Center Outsourcing



CustomerServ is committed to creating opportunities for disadvantaged, underemployed and persistently unemployed individuals in communities around the world in emerging call center BPO markets.

Our experts help companies with impact sourcing and supplier diversity objectives discover the right call center outsourcing partnerships that achieve both social and business objectives.


Impact sourcing is a socially conscious business practice where companies are intentional about employing individuals from a disadvantaged background. Impact Sourcing is a vital part of corporate social responsibility (CSR) as organizations look to make a positive social impact in their business practices.

Impact Sourcing practices are becoming more relevant in the business process outsourcing (BPO) industry as governments in third world countries, and global communities look for ways to eradicate chronic unemployment socio-economic disadvantages:

Benefits of Impact Sourcing Relevance In the Call Center Industry
  • Remove barriers to opportunity
  • Emerging markets like Sub-Saharan Africa gaining global BPO market share
  • Harness talent from communities with persistently high unemployment
  • Untapped and unsaturated labor markets
  • Eliminate disadvantages through diversity and career opportunities
  • Greater appreciation for call center job
  • Close the gender gap through equal pay
  • Call centers are one of, if not the only meaningful job option in many communities
  • More women and minorities in leadership positions
  • Improved service delivery and performance
  • Economically self-sufficient workforce
  • Trained, motivated, loyal workforce
  • Increased discretionary income
  • Lower attrition, loyal brand ambassadors
  • Meaningful jobs to help support family
  • Career path advancement opportunities
  • Radically change dynamics of entire communities
  • Positive impacts to customer experience and improved brand equity
supplier diversity customerserv


Impact sourcing is complementary to supplier diversity and social responsibility programs. Supplier diversity programs encourage the prioritization of certified minority-owned companies, Impact sourcing focuses on the diversity of the suppliers’ employees, ensuring that the suppliers' workforce is also inclusive and representative of the communities in which they operate.

What is a Minority-Owned Supplier?

A minority-owned supplier means that a business is at least 51% owned by a U.S. citizen belonging to a minority group—including Indian, Black, Hispanic, or Native American—and that these individuals control the management and daily operations of the business. Nationally recognized third-party certifications companies use to authenticate their qualifying status include:
Minority-Business Enterprise

Minority Business Enterprise (MBE)

National Minority Supplier Development Council (NMSDC). Headquartered in New York, the NMSDC network includes 23 regional affiliates throughout the U.S.

women-owned business

Women-Owned Businesses

Women’s Business Enterprise National Council (WBENC) offers a national standard of certification to women-owned businesses through its 14 regional partner organizations.

disabled veteran business

Veterans & Service-Disabled Veteran-Owned Businesses (SDVBE)

The U.S. Department of Veterans Affairs’ Vets First Verification Program allows businesses that are owned and controlled by veterans and service-disabled veterans the opportunity to compete for VA set-aside contracts through the federal government.

disabled business DOBE

Disability-Owned Business Enterprise (DOBE)

DOBE certification is provided by the U.S. Business Leadership Network (USBLN).

lbgtq business

LGBT-Owned Businesses

The National Gay and Lesbian Chamber of Commerce (NGLCC) is the exclusive third-party certification body that grants Lesbian, Gay, Bisexual and Transgender Business Enterprise (LGBTBE) designation to businesses that are majority-owned by LGBT individuals.

Small Business Enterprises (SBEs)

Small Business Enterprises (SBEs)

Requirements for this designation vary by state and local governments, who are the issuing bodies of SBE certifications. They may include number of employees, business longevity, and the owner’s net worth.

Historically Underutilized Businesses Zones

Historically Underutilized Businesses Zones (HUBZone)

HUBZone is a Small Business Administration (SBA) program for small companies that operate and employ people in Historically Underutilized Business Zones (HUBZones). Eligible businesses must have principle offices in a HUBZone area; meet the SBA’s small business standard; be owned and controlled at least 51% by U.S. citizens, a Community Development Corporation, an agricultural cooperative, or an Indian tribe; and at least 35% of its employees must reside in a HUBZone.

CustomerServ Accomplishments

CustomerServ works with an elite selection of vendors across the U.S. and in more than 30 countries. Our proven success has resulted in more than:


In Outsourcing contracts


New outsourcing jobs


Call center BPOs vetted


Supported worldwide


Due diligence visits worldwide

over 50

Impact and Diverse BPO Vendors


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