Tried and tested over 30 years, our call center vetting and client matching process is radically different—and second to none.
How do we match so well? A deeper level of engagement.
Investing in Our Vendors
Nobody knows their vendors like we do. We invest considerably to find and assess the best global call center vendors. With continuous on-site audits and a rigorous evaluation process, only the highest performers make the cut.
Investing in Our Clients
We devote substantial upfront time and resources to understanding our clients' needs on a molecular level - at no cost to them. This immersive discovery process helps lay the foundation for a successful outsourcing partnership.
Our Secret Sauce
Well Proven? Yes – we have a vetting processand scoring methodology that is uniquely ours and remarkably effective. But the magic of our vendor-client matching hinges on a refinedprocessthat can only come from decades of expertise.#fa8c35
The Intake: Market Evaluation
CustomerServ is your “feet-on-the-street,” bringing our clients decades of expertise even before the point of vendor recommendation. We help you navigate the complex call center industry and our data intake translates into successful outsourcing results.
We don't just monitor trends - we set them. One success story at a time.
Call Center Vendor Landscape
Since 2006, over 600 call center vendors vetted and counting. Insights on industry leaders, laggards and rising stars
Up-to-speed on emerging industry developments, “inside track” on vendors, industry chatter and trendlines
Research & Analyze
Continuous benchmarking with industry leaders, round-the-clock refinement of vetting techniques, data gathering, auditing and confirming value propositions
Less than 20% of vendors we evaluate make the cut into our portfolio of distinguished, represented providers
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The Outcome: Flawless Matching
CustomerServ’s industry research and intake identifies the most hard-to-find, elite vendors which provides the necessary fuel for our revolutionary matching processthat leads to lasting outsourcing partnerships for our clients and vendors.