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Find your outsourcing
"Soulmate"

We use our industry-pioneering expertise and time-tested matching process to help you find, select and retain the call center outsourcing partner you were meant to be with.
How We're Different

Your call center search anxiety ends here.

CustomerServ is an outsourcing ecosystem, and innovator, bringing three decades of data, expertise and a rigorous vetting process to match you with the most compatible call center outsourcing vendor(s).
At no fee to you.

Outsourcing challenges are complex. Organizations work with CustomerServ
when a simple vendor referral just won't cut it.

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DISCOVERY
Uncover elite vendors you’re unaware of early in your search process
 
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SELECTION
Choose a vendor who delights at every level and matches your needs perfectly
 
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RETENTION
Build long-standing relationships with vendors that value your business
 
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EXECUTION
Work with a vendor who goes the extra mile - beyond contractual obligations
 
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TRUST & TRANSPARENCY
Problems happen - get them solved preemptively and proactively without finger-pointing
 
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CONSISTENCY
Expect steady, reliable performance from your vendor and eliminate complacency
 
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FLEXIBILITY
Find nimble, agile vendors who can pivot fast when needed to accommodate strategic initiatives
 
 
 
 
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INNOVATION
Stay ahead of the curve by getting new ideas, processes and technologies to do things better, faster and cheaper
 
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COST REDUCTION
Pay fair market value for high value services and expect total cost of ownership from your vendor
 
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Rightsourcing experts with deep industry roots

We helped build the foundation for today’s call center and business process outsourcing (BPO) industry, revolutionizing the way success is defined in an outsourcing partnership.

Size Matters Video CustomerServ
Who We Are
How We Match
Our Services
$2.5 billion in contracts outsourced
94% selection rate of recommended vendors
5 year+ vendor retention 90% of the time
devin finlay
Devin Finlay, Amherst
“I come from the BPO industry and consider myself a smart outsourcing buyer. However, Nick’s knowledge base of BPOs and industry trends is unparalleled. I have learned a lot from working with Nick and CustomerServ, and they have matched me with my best-performing vendor partners. Nick is a valuable resource for me, and many of my peers seeking an honest, high integrity expert who knows his stuff.”
april
April Sealy, Elevate
"CustomerServ has been instrumental in helping me understand the call center vendor landscape with much more clarity. I can rely on Nick and his team for thought leadership, advice and recommendations that align very well with business goals and objectives. I highly recommend CustomerServ for anyone seeking the right vendors and insightful guidance on best practices from a high integrity resource.”
Nathan Hughes
Nathan Hughes, Hilton
"Nick and CustomerServ are a great resource to help crystallize your outsourcing strategies and vendor options. I worked with Nick previously and he always delivers the highest quality recommendations, enhancing my knowledge base of the outsourcing industry."
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Trusted by:
Gerber Life
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at&t
Direct Energy
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