We use our industry-pioneering expertise and time-tested matching process to help you find, select and retain the call center outsourcing partner you were meant to be with.
CustomerServ is an outsourcing ecosystem, and innovator, bringing three decades of data, expertise and a rigorous vetting process to match you with the most compatible call center outsourcing vendor(s). At no cost to you.
Discovery
Uncover elite vendors you’re unaware of early in your search process
Selection
Choose a vendor who delights at every level and matches your needs perfectly
Retention
Build long-standing relationships with vendors that value your business
Execution
Work with a vendor who goes the extra mile - beyond contractual obligations
Trust & Transparency
Problems happen - get them solved preemptively and proactively without finger-pointing
Consistency
Expect steady, reliable performance from your vendor and eliminate complacency
Flexibility
Find nimble, agile vendors who can pivot fast when needed to accommodate strategic initiatives
Innovation
Stay ahead of the curve by getting new ideas, processes and technologies to do things better, faster and cheaper
Cost Reduction
Pay fair market value for high value services and expect total cost of ownership from your vendor
Outsourcing challenges are complex. Organizations work with CustomerServ when a simple vendor referral just won't cut it.
We helped build the foundation for today’s call center and business process outsourcing (BPO) industries, revolutionizing the way success is defined in an outsourcing partnership.
$2 billion in contracts outsourced
94% selection rate of recommended vendors
5 year+ vendor retention 90% of the time
“CustomerServ has been a great resource for me; they provide ‘behind the scenes’ insights on the best call center vendors, geographies and other critical information leaders need to make the right outsourcing decisions.”
Dave Schotz
Director of TeleSales & Care Contact Centers Centrica
“CustomerServ has been instrumental in identifying solidly-matched vendors that we wouldn’t have found on our own. I highly recommend them to anyone who needs a true expert to help them find the best match in call center vendors.”
David Trayser
Director, Customer Success Greenway Health
CustomerServ was founded in 2006 by outsourcing leaders who created a better way to find, select and retain your best-performing call center and BPO vendor partner(s), at no cost to you.
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