Call center veterans.
Outsourcing pioneers.

CustomerServ is the only business of its kind with the rich history and deep knowledge base to guide you to outsourcing success, now and for years to come.

About CustomerServ

CustomerServ, founded in 2006, is a “rightsourcing” expert helping our clients find, select and retain their best-performing call center outsourcing vendors. We’re thought leaders who started in the trenches as call center agents in the very early days of outsourcing back in the ‘80s. We helped build the foundation for today’s call center and business process outsourcing (BPO) industry, revolutionizing the way “success” is defined in an outsourcing partnership.

Meet Your Matchmakers

The people behind CustomerServ's success
Nick Jiwa
Founder and President
Ray McDiarmid
Senior Advisor and Market Strategist
Soraia Hussain
Director of Operations and Finance
Aylin Poulton
Director Digital Strategy
Linda Watson
Client Services Advisor
Bernie Tronel
Senior Consultant

The History of CustomerServ


The Journey Begins

At the dawn of a new industry-- who knew back then that  call centers would become a multi billion dollar global phenomenon?

CustomerServ's founders and leaders get their start as call center agents

Nothing compares to the experience of learning the ropes and understanding this business from the ground up.

Pioneering the Call Center Outsourcing Industry

Our team were catalysts in creating nascent outsourcing programs that led to decades long sourcing practices still in use today


Gaining Invaluable Client-Side Experience

Our team members recruited to senior roles on the client side, successfully outsourcing thousands of call center agents and broadening their sourcing knowledge base.

Leading The Industry by Starting New Trends

In the late 90s into the 2000's, we fueled the offshoring trend while introducing new ideas right here at home, to prepare US and global call centers for a new era of tech-enabled Customer Experience.


Our Team Members Stand Out from the Crowd

In unstable economic times, companies like 1800Flowers, Comcast, Regus, AT&T, AOL, Chase Bank, Assurant and others discover a winning outsourcing formula thanks to our team!


CustomerServ Is Founded

Three decades of data, expertise and invention lead to the creation of a company that has revolutionized the discovery of rock-star vendors and smarter outsourcing.


CustomerServ Client Base Expands

Now up to $200 million in on-shore, near and off-shore outsourcing contracts in 8 countries across 10 industry verticals. Paving the way for amazing solutions in the years ahead.


CustomerServ Reaches $500MM in Outsourcing Contracts

Numbers don't tell the full story! Our team discovers emerging global outsourcing markets for companies like Sprint and others. And our vendors continue to perform at all time highs!


Success Stories in Over 25 Industry Verticals and 15 Countries

Our growing client base includes new to very savvy outsourcing buyers, demanding best in class vendors, a global footprint and an obsession with Customer Experience-- and we keep on delivering!


CustomerServ Surpasses $1Billion in Outsourcing Contracts

A few of many milestones--- fuel the Omni-channel contact center revolution, introduce better WFM practices, re-ignite dormant telesales programs, diversify our clients to mid-sized vendors and continue delivering the "aha moment" to savvy and newer outsourcing buyers.


Today/The Future

$2 billion in outsourcing isn't just a number. It's a testament to CustomerServ's right-sourcing formula. As our industry evolves, we'll be right there with it, revolutionizing like we have been for decades.

Founder Nick Jiwa explains why
CustomerServ was created

Giving Back

CustomerServ and its people are actively involved in the community and have supported many incredible organizations over the years.

CustomerServ Scholarship

The $7500 scholarship is awarded annually to a current or prospective business student with a demonstrated passion for continued education.

We value creativity, leadership, and education, and our inaugural student scholarship winner Seema Kulkarni exemplifies all those qualities, and more. We got to sit down with Seema to learn more about her passion for leading and learning. Check out this short video and watch her receive her award!

Click here to learn more.