Businesses are catering to an increasingly mobile workforce that demands anywhere, anytime access to company resources. More companies are turning to cloud technology to ensure that employees have 24/7 access to information, communications and real-time collaboration with their colleagues around the world. According to Gartner Inc., the worldwide public cloud services market is projected to grow 21.4% to $186.4 billion in 2018, up from $153.5 billion in 2017.
Over the past decade, cloud technology has matured beyond the needs of its early adopters—startups and small and medium-sized businesses (SMBs). It now sits poised on the brink of mass enterprise adoption as more large organizations migrate from on-premise infrastructures to cloud-based solutions to reap the benefits of cost-savings, fast setup, scalability and speed to market.
Multicloud models are on the rise in which companies mix and match services from a variety of cloud providers enabling them to tap into different vendors’ features and functionalities. Many companies are drawn to the advantages that working with multiple cloud vendors brings, including the ability to avoid vendor lock-in, maintaining some on-premise control, meeting regulatory requirements for data privacy and security, and mitigating risks associated with hijacking attacks by distributing applications, resources and data across several clouds.
The cloud marketplace continues to expand rapidly with new players entering the field every day. As the market continues to mature, it becomes more difficult for cloud vendors to differentiate their brands based on the technology. Instead, a focus on quality, reliability, expert staff and exceptional customer support will give cloud vendors the edge over the competition. Top customer service challenges for cloud providers include:
CustomerServ’s cloud call center vendors deliver exceptional experiences in assisted technical support via phone, email, chat and online. Our vendors provide a personalized approach to customer care with dedicated account representatives and around-the-clock assisted support for the following services: