855-997-7281
Let’s Talk
menu
Who We Are
What We Do
How We’re Different
Who We Work With
Our Process
The Right Shore
Case Studies
Testimonials
FAQ
Scholarship
Our Blog
Company News
The CustomerServ Blog
Don't miss a beat. Sign up to receive our email updates.
All
Read More
Why South Africa for Call Center Outsourcing?
By
CustomerServ
December 2, 2020
The South African call center and business process outsourcing (BPO) market has emerged as a ..
Read More
Call Center Vendor Management and Virtual Due Diligence in the Age of COVID-19
By
Nick Jiwa
November 11, 2020
The COVID-19 pandemic may have disrupted the business process outsourcing (BPO) industry, but it ..
Read More
Work-at-Home vs On-Premise Call Center Agents – A Comparison
By
Nick Jiwa
September 21, 2020
The decades-long debate comparing work-at-home vs. on-premise call center agents is a ..
Read More
Inspiration and Hope - That's All We Need
By
Nick Jiwa
June 23, 2020
I usually write about topics related to my beloved contact center and BPO industry, but today, I ..
Read More
Get Your Guide: The Top 10 Fears and Misconceptions of Outsourcing Your Call Center
By
CustomerServ
May 20, 2020
Over the years, CustomerServ has answered numerous questions from business leaders about ..
Read More
Work @ Home Call Center Agent – The New Disruptor?
By
Nick Jiwa
April 9, 2020
The impact of the coronavirus pandemic (COVID-19) instantly brought to light the value of remote ..
Read More
What to Expect When Working with a Call Center Outsourcer
By
CustomerServ
February 25, 2020
The business world is evolving at an unprecedented rate. Maintaining a competitive advantage in ..
Read More
The State of the Onshore USA Call Center
By
Nick Jiwa
November 20, 2019
The US economy is experiencing a record-long expansion with unemployment at the lowest point in 50 ..
Read More
IoT: The Call Center Industry's Next Big Opportunity
By
CustomerServ
July 24, 2019
The Internet of Things (IoT) is ushering in an era of sweeping change across industries. From smart ..
Read More
The Hottest Nearshore Call Center Outsourcing Countries
By
Nick Jiwa
April 29, 2019
We have discussed the prevailing perceptions of global outsourcing in previous articles. The topic ..
Read More
What is an Omni-Channel Call Center (and Why Does It Matter to Your Business)?
By
CustomerServ
February 14, 2019
Customers have made their communication expectations clear across industries: They want to interact ..
Read More
Call Center Agent Attrition: Your Biggest Threat
By
Nick Jiwa
January 10, 2019
Lately, it seems that call center leaders have been thoroughly absorbed with artificial ..
1
2
3
Search
Recent Posts
Subscribe to Blog