BPO and Call Center Industry Insights l CustomerServ Blog

On-site, Work-at-Home, or Hybrid Staffing: Which Model Is Best for the Call Center Industry?

By CustomerServ October 21, 2021

The COVID-19 pandemic forced a seismic change in employee staffing. Many, if not most, companies ..

Why is Call Center Outsourcing Demand Surging?

By Nick Jiwa August 31, 2021

Demand for outsourced call centers is becoming increasingly relevant. In 2020, brands, ..

Where Are All the U.S. Call Center Workers?

By Nick Jiwa May 17, 2021

Encouraging signs of an economic recovery are visible across the U.S. — cities and states are ..

Call Center Outsourcing vs. Insourcing Price Comparison

By Nick Jiwa March 1, 2021

Companies today are finding it increasingly challenging to cut costs without sacrificing quality ..

Why South Africa for Call Center Outsourcing?

By CustomerServ December 2, 2020

The South African call center and business process outsourcing (BPO) market has emerged as a ..

Call Center Vendor Management and Virtual Due Diligence in the Age of COVID-19

By Nick Jiwa November 11, 2020

The COVID-19 pandemic may have disrupted the business process outsourcing (BPO) industry, but it ..

Work-at-Home vs On-Premise Call Center Agents – A Comparison

By Nick Jiwa September 21, 2020

The decades-long debate comparing work-at-home vs. on-premise call center agents is a ..

Inspiration and Hope - That's All We Need

By Nick Jiwa June 23, 2020

I usually write about topics related to my beloved contact center and BPO industry, but today, I ..

Get Your Guide: The Top 10 Fears and Misconceptions of Outsourcing Your Call Center

By CustomerServ May 20, 2020

Over the years, CustomerServ has answered numerous questions from business leaders about ..

Work @ Home Call Center Agent – The New Disruptor?

By Nick Jiwa April 9, 2020

The impact of the coronavirus pandemic (COVID-19) instantly brought to light the value of remote ..

What to Expect When Working with a Call Center Outsourcer

By CustomerServ February 25, 2020

The business world is evolving at an unprecedented rate. Maintaining a competitive advantage in ..

The State of the Onshore USA Call Center

By Nick Jiwa November 20, 2019

The US economy is experiencing a record-long expansion with unemployment at the lowest point in 50 ..

The CustomerServ Blog