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The CustomerServ Blog

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RFP Do’s, Don’ts and Alternatives
By Nick Jiwa October 5, 2018
In today’s agile business environment, the Request for Proposal (RFP) can seem like an overly ..
The Benefits of Supplier Diversity in the Call Center Industry
By CustomerServ August 21, 2018
Consumers are scrutinizing companies’ core values like never before, thanks in part to social media ..
Selecting a Call Center Outsourcing Vendor, Part 1
By CustomerServ July 19, 2018
Vendor selection can make or break your outsourcing initiatives whether your company is new to ..
Curing the Allergic Reaction to Nearshore and Offshore Call Centers (Part 2)
By Nick Jiwa June 28, 2018
In Part 1 of this article series, we looked at the challenges and common perceptions about ..
Humans vs. Robots: Why AI Won’t Replace Humans in the Call Center
By CustomerServ May 17, 2018
Artificial Intelligence (AI) and Robotic Process Automation (RPA) in Call Centers Artificial ..
Call Center Outsourcing Risks and How to Mitigate Them
By CustomerServ April 19, 2018
The decision whether to outsource all or part of your call center has far-reaching consequences for ..
Call Center - The Accidental Career Path
By Nick Jiwa April 6, 2018
It was June of 1986, the Dow Jones was hovering at 1,800 and Ronald Reagan was President. I had ..
Is Outbound Telesales Making a Comeback?
By Nick Jiwa March 26, 2018
The death knell for outbound telesales has sounded countless times over the years. Aggressive ..
Effective Subscription Box Call Center Strategies
By Nick Jiwa March 7, 2018
The subscription box industry has exploded over the past few years, introducing consumers to a wide ..
The Allergic Reaction to Nearshore and Offshore Call Centers (Part 1)
By Nick Jiwa January 12, 2018
“Hell no” is often the first reaction when someone in your budget meeting says: “Why don’t we cut ..
Market Size: Just How Big Is the Call Center Industry?
By Nick Jiwa October 25, 2017
The call center industry has been growing and evolving for the past few decades. Have you ever ..
Is Call Center Outsourcing a Commodity?
By Nick Jiwa September 8, 2017
A commodity is commonly referred to as a type of widely available product or service that is not ..

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