The CustomerServ Blog

Your Feet On The Street: BPO and Call Center Industry Insights


Effective Subscription Box Call Center Strategies
By Nick Jiwa March 7, 2018

The subscription box industry has exploded over the past few years, introducing consumers to a..

The Allergic Reaction to Nearshore and Offshore Call Centers (Part 1)
By Nick Jiwa January 12, 2018

“Hell no” is often the first reaction when someone in your budget meeting says:

“Why don’t we..

Just How Big Is the Call Center Industry?
By Nick Jiwa October 25, 2017

The call center industry has been growing and evolving for the past few decades. Have you ever..

Is Call Center Outsourcing a Commodity?
By Nick Jiwa September 8, 2017

A commodity is commonly referred to as a type of widely available product or service that is not..

Call Center - The Accidental Career Path
By Nick Jiwa January 24, 2017

It was June of 1986, the Dow Jones was hovering at 1,800 and Ronald Reagan was President. I had..

Default Syndrome: You Picked The Wrong Vendor
By Nick Jiwa June 1, 2016

Size matters in the call center industry and if you select an outsourcer that is too big or too..

Outsourcing is Broken and How to Fix It: A Podcast
By Nick Jiwa February 2, 2016

Listen to a down to earth, real world conversation between outsourcing experts Nick Jiwa and..

The Dreaded PFP Model
By Nick Jiwa January 14, 2016

Let’s get right to the point: PFP (Pay for Performance) is one of the most polarizing acronyms..

The Blind RFP
By Nick Jiwa January 28, 2015

There are dozens of reasons why companies issue an RFP for call center services. But, what is..

The decline of “Voice” Outsourcing in India – a realistic perspective
By Nick Jiwa January 10, 2015

As an outsourcing industry veteran of 20 plus years, my business is recommending call center..


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