We may blush when our clients share their recommendations, but it reminds us that combining industry knowledge and work ethic with a proven approach really does win.
Our clients are happy to share their experience. If you want to hear more, let us know and we will arrange for a client referral call – or several.
We have a great group of clients, and we love to share their point-of-view.
"Nick and the CustomerServ team are thought leaders in the contact center BPO outsourcing industry and the first place I look when I need truly elite vendor solutions. I have been working with Nick and CustomerServ for several years and always find them to be professional, knowledgeable, deeply engaged and always willing to dig in and work hard to ensure that they deliver the exact type of solutions required."
"Nick has been a pivotal resource for us for many years. Our outsourcing needs are at a critical stage right now and he has delivered incredible results every time we’ve called on him. Nick has integrity, brilliance and professionalism all rolled into one neat package.
He has a vast knowledge base in contact center outsourcing, the vendor landscape and our vertical business needs as well. His expertise has made our jobs so much easier when choosing our prospective partners. His willingness to walk us through every step of the way has been refreshing to say the least.
Nick is definitely the top expert in the outsourcing arena and I will continue to trust my business goals to him now and in the future."
"I met Nick while I was at Delta Community Credit Union (Delta Airlines) trying to figure out a better 3rd party call center solution for my credit union as I was very disappointed with my provider’s service quality and high pricing. From the start, Nick was very concerned about my members, the damage that was happening to my credit union’s brand, and the opportunities we were missing with each outsourced call. He then began to share with me his many years of experience in the BPO industry and discussed a solution and plan that was not only going to optimize our member experience and revenue but also save us a ton of money on variable staffing. Nick is the kind of guy that’s always in your corner. I appreciate his expertise and generosity every time we talk and I highly recommend Nick as a call center outsourcing visionary."
“I have worked with Nick Jiwa and CustomerServ over the last 5 years and specifically when I served as the Senior Director for Telephone Account Management for Office Depot. Nick is truly an expert as it relates to the outsourcing industry and is well connected across the spectrum of many delivery mechanisms to include voice, data and back office processing. Nick is a true connector; he assisted me in finding two ideal partners that had what it took to deliver great results for Office Depot. This selection was based on the research and time we had spent together as I described what we needed from an outsourced partner for Telephone Account Management. Once the selection and RFP process was completed Nick worked closely with me and the vendors ensuring that success was accomplished during my tenure at Office Depot. I highly recommend Nick Jiwa as a highly experienced outsourcing professional who has a high level of integrity that is only matched by his desire to deliver customer satisfaction."