Navigate nearshore, offshore and onshore call center outsourcing with CustomerServ.
The global call center industry is crowded with thousands of onshore, nearshore and offshore vendors. Choosing the best vendors in the right geography is critical to your outsourcing success.
Call center/BPO industry
Call center vendors
Countries with call centers
Our intensive vetting process is your competitive advantage in discovering elite vendors and understanding all of the risks and benefits of onshore, nearshore or offshore outsourcing.
Onshore call centers are located in the continental USA. Companies choose onshore call center vendor sites when English fluency, accents, cultural affinity and risk mitigation are top concerns.
Nearshore call centers are located in Mexico, Central America and the Caribbean. Nearshore is attractive for lower costs, geographic proximity to the USA, cultural affinity, English fluency and bilingual services.
Offshore call centers are located in the Philippines, Europe, Africa, South America, India and Asia. Companies choose offshore when cost outweighs concerns over time zones, accents and cultural affinity.
"Nick and CustomerServ are a great resource to help crystallize your outsourcing strategies and vendor options. I worked with Nick previously and he always delivers the highest quality recommendations, enhancing my knowledge base of the outsourcing industry."