Navigate nearshore, offshore and onshore call center outsourcing with CustomerServ.
The global call center industry is crowded with thousands of onshore, nearshore and offshore vendors. Choosing the best vendors in the right geography is critical to your outsourcing success.
Call center/BPO industry
Call center vendors
Countries with call centers
Our intensive vetting process is your competitive advantage in discovering elite vendors and understanding all of the risks and benefits of onshore, nearshore or offshore outsourcing.
Around the corner or around the world, we help you pick the call center vendor that’s right for you.
Onshore call centers are located in the continental USA. Companies choose onshore call center vendor sites when English fluency, accents, cultural affinity and risk mitigation are top concerns.
Nearshore call centers are located in Mexico, Central America and the Caribbean. Nearshore is attractive for lower costs, geographic proximity to the USA, cultural affinity, English fluency and bilingual services.
Offshore call centers are located in the Philippines, Europe, Africa, South America, India and Asia. Companies choose offshore when cost outweighs concerns over time zones, accents and cultural affinity.
During our intensive vetting process, we handpick elite vendors in popular and emerging outsourcing markets
Our in-country knowledge of people, culture, labor markets, risks and opportunities is unmatched
We travel with you globally when you conduct site visits and perform your due diligence at our vendor sites
On-site due diligence visits conducted worldwide
Agent-only focus groups conducted worldwide
In call center contracts outsourced
“I come from the BPO industry and consider myself a smart outsourcing buyer. However, Nick’s knowledge base of BPOs and industry trends is unparalleled. I have learned a lot from working with Nick and CustomerServ, and they have matched me with my best-performing vendor partners. Nick is a valuable resource for me, and many of my peers seeking an honest, high integrity expert who knows his stuff.”
"Nick and CustomerServ are a great resource to help crystallize your outsourcing strategies and vendor options. I worked with Nick previously and he always delivers the highest quality recommendations, enhancing my knowledge base of the outsourcing industry."