Say goodbye to
outsourcing underwhelm.

Our experts will help you eliminate the stress of call center vendor selection and all the pain that comes with it.
How CustomerServ Works
CustomerServ - Pain of Outsourcing

 

Selecting the Right-Sized Vendor
Size Matters Video _CTA

 

Call Center Outsourcing
CustomerServ GBN Full v2

Your call center vendor search and selection experience made easier.

We do the heavy lifting. You discover the right vendor.

what-we-do-diagram

 

How we help you outsource smarter.

Curated Vendor Recommendations

  • Navigate the overcrowded BPO industry
  • Discover elite vendors you are unaware of
  • Start with molecular analysis of outsourcing needs
  • We remain engaged and accountable beyond the match

Crystallize Your Outsourcing Roadmap

  • Outsourcing vs. insourcing cost benefit analysis
  • Rightsourcing guidance onshore, nearshore and offshore
  • Expert consultation, guidance and benchmarking
  • Vendor landscape and market anomalies

Due Diligence and Vendor Management Expertise

  • Pricing, performance, and contract analysis
  • RFP, MSA, SOW design and development
  • Site visit process, vendor scoring and analysis
  • Continuous evaluation of vendor performance

Extensive Industry Knowledge Base and Vetting

  • Hundreds of call center BPOs already vetted
  • “Insane” due diligence before you meet our vendors
  • Well-proven due diligence audits ongoing
  • Real-time market analysis and trends

Outsourcing Success Beyond the Match

Our team has decades of experience behind our prescriptive process and we know the keys to outsourcing success.

We’ll consult, guide, advise and share our knowledge base and best practices to help you maximize outsourcing performance, at no fee to you.

Our Process
Case Studies