Call Center Vendor Search & Selection | Evaluating and Finding the Best Call Centers | CustomerServ

How CustomerServ Works

CustomerServ - Pain of Outsourcing

Selecting the Right-Sized Vendor

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Call Center Outsourcing

CustomerServ GBN Full v2

Your call center vendor search and selection experience made easier.

We do the heavy lifting. You discover the right vendor.

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How we help you outsource smarter.

Curated Vendor Recommendations

Navigate the overcrowded BPO industry
Discover elite vendors you are unaware of
Start with molecular analysis of outsourcing needs
We remain engaged and accountable beyond the match
Cultivate high-performing vendors (including minority-owned)

Crystallize Your Outsourcing Roadmap

Outsourcing vs. insourcing cost benefit analysis
Rightsourcing guidance onshore, nearshore and offshore
Expert consultation, guidance and benchmarking
Vendor landscape and market anomalies
Diversity spend and impact sourcing objectives

Due Diligence and Vendor Management Expertise

Pricing, performance, and contract analysis
RFP, MSA, SOW design and development
Site visit process, vendor scoring and analysis
Continuous evaluation of vendor performance

Extensive Industry Knowledge Base and Vetting

Hundreds of call center BPOs already vetted
“Insane” due diligence before you meet our vendors
Well-proven due diligence audits ongoing
Real-time market analysis and trends