Our team helped pioneer the call center outsourcing industry over 30 years ago. Over time we’ve assembled a brain trust based on decades of experience, a deep knowledge of the landscape, a global network and a revolutionary process that others have tried to emulate. We’re flattered but talk is cheap.
Time-Tested Matching Process
Our matching begins with precise discovery; we carefully examine your distinct requirements and pain points on a molecular level. Nothing is taken for granted, even if we've “performed the surgery before.” We’ll apply our matching process and expertise, crystallizing the right options and aligning you with call center vendors you’ll embrace tightly.
Intensive Vendor Vetting
We invest considerably in meticulous vetting - including on-site, in-person assessments of every one of our vendors - long before the point of recommendation. Our well-proven due diligence of over 600 vendors and counting leaves no stone unturned — only the strong survive. The result? An intimate knowledge of the call center vendor landscape and a hand-selected pool of elite vendors.
Are You Happy with Your Call Center Vendor?
The call center industry is notorious for overcrowding, monotonous vendor sales pitches and commoditization. Finding, selecting and retaining a lasting outsourcing partnership is a difficult task.
CustomerServ was created to solve these problems.
In an industry with seemingly limitless vendor options, we help you find the right ones, often rising stars you haven't heard of.
Our vetting process is intense and the bar is high, so you invest your valuable time only with the most credentialed vendors from us.
Costly upfront investments
There's no risk and no fee to work with us, and although you're under no obligation to pick our recommended vendor(s), you probably will.
Searching is resource-intensive
Eliminate the expense and headache of scouring the industry for the right call center vendors. We've done all the legwork so you don't have to.
“Defaulting to IBM”
It's easy to pick the big-name vendors, but they aren't always the best fit. We'll match you with vendors that fit like a glove.
Poor vendor-client match
In the same way Match.com helps you find the perfect “mate,” our goal is to ensure a lasting vendor-client relationship.
Unlike many of the "me-too" brokers out there, we stay engaged beyond the match to support the success of the relationship.
Too many call center vendors make big promises then faceplant when the real work starts. We'll match you with vendors that keep their promises.
In an industry where over 60% of outsourcing contracts are not renewed, 90% of our clients retain our well-matched vendor(s) for five years or more.
Hard to keep up
The call center world moves at a dizzying pace. Clients leverage our brain trust to stay on top of the industry and ahead of the competition.
We’ll get you to your goal with an “honest” outsourcing business plan and time tested strategies supercharged with the right vendors.
Under-performing vendors driving you nuts? We'll analyze the problems, validate your concerns and help you discover vendors that will embrace you much tighter.
We're more than search consultants. We're relationship consultants. We'll work tirelessly to ensure you're delighted with your outsourcing performance.
Choosing a call center vendor used to be simple. Today the outsourcing marketplace is a morass of vendors making very similar promises. CustomerServ was founded on the belief that there should be a more predictable way for you to secure the best vendor relationships. We think the numbers speak for themselves.
$2 billion in contracts
Facilitated over $1.5 billion in outsourcing contracts since 2006
94% selection rate
Our recommended vendor(s) selected 94% of the time
5 years or more
90% of our clients retain our recommended vendor(s) for 5+ years