Nick’s career started humbly in 1986 as a call center agent in the very early days of the call center industry. What started as a “job” ignited his true passion for people and led to a ground-breaking business model and life-long career. Three decades of executive industry leadership taught Nick the pain points of outsourcing and vendor selection— which helped Nick reinvent the way his clients find, select and retain the right call center and BPO partners.
Nick was a customer experience fanatic – long before CX was in anyone’s vocabulary. He took that love for CX excellence and launched CustomerServ in 2006, a company devoted to making the call center industry best-in-class. Nick’s vision has led to over $2 billion in successful and resilient outsourcing partnerships created by CustomerServ worldwide.
Nick resides in Houston, TX and is a proud father and husband. His first language was Swahili, he’s a WWII buff, vintage collector, soccer fanatic, 80s music nut and he’s never had trouble with his TPS reports. He fields his passion for life into his family, community and advocacy work. The City University of New York (CUNY) is proud to call Nick a graduate with a Bachelor’s in Business Administration and a minor in Art History.