Our People

Nick Jiwa 8062 2 bw

Nick Jiwa

Founder and President

Nick’s career started humbly in 1986 as a customer service agent in the very early days of the call center industry-- which he helped pioneer. He advises and guides leaders at Fortune 500 brands and companies of all sizes maximize “people performance” by outsourcing smarter with better matched BPO partners and more successful outsourcing strategies.

As a founding member of business process outsourcing (BPO), he took his love for customer experience (CX) and launched CustomerServ in 2006— a company that helps corporate brands find, select, and retain the right call center BPO partners. CustomerServ is “the” BPO industry’s first and authentic outsourcing ecosystem and matchmaking innovator, responsible for over $2.5 billion in outsourcing contracts and 100,000+ new call center jobs worldwide.

Nick is a thought leader, global BPO expert and an impact sourcing champion. Nick was born in Tanzania, emigrated to the USA in 1974, his first language was Swahili. The City University of New York (CUNY) is proud to call him a graduate with a Bachelor’s in Business Administration and a minor in Art History. He’s a WWII buff, vintage collector, soccer fanatic and 80s music nut. Nick resides in Houston, TX and is a proud father and husband. He fields his passion for life into his family, community, and advocacy work.