Our People

Nick Jiwa 8062 2 bw

Nick Jiwa

Founder and President

Nick’s career started humbly in 1986 as a call center agent in the very early days of the industry. What started as a “job” ignited his true passion for people and led to a life-long career path. Nick was a customer experience fanatic – long before CX was in anyone’s vocabulary. He took that love for CX, combined with two decades of industry leadership and launched CustomerServ in 2006-- a matchmaking innovator and outsourcing ecosystem. Nick’s vision has led to over 100,000 new call center jobs and $2 billion in successful outsourcing partnerships, including the creation of career opportunities for disadvantaged individuals through impact sourcing.  

Nick resides in Houston, TX and is a proud father and husband. His first language was Swahili, he’s a WWII buff, vintage collector, soccer fanatic, 80s music nut and he’s never had trouble with his TPS reports. He fields his passion for life into his family, community and advocacy work. The City University of New York (CUNY) is proud to call Nick a graduate with a Bachelor’s in Business Administration and a minor in Art History.