Our People

Nick Jiwa 8062 2 bw

Nick Jiwa

Founder and President

Nick’s professional journey started humbly in 1986 as a call center agent in the very early days of the industry.  What started as a “call center job” ignited his passion for people and led to a life-long career in outsourcing. Nick helped pioneer the business process outsourcing (BPO) industry as we know it today, initially in operations and ultimately as an executive leader.

In 2006, he took his love for customer experience and launched CustomerServ -- the BPO industry’s authentic ecosystem that helps corporate brands outsource smarter with the right business process outsourcing (BPO) partnerships. Nick advises and guides leaders at Fortune 500’s and emerging companies, maximize “people performance” through effective outsourcing strategies. 

Nick is a thought leader, author, global BPO market expert, relationship builder, impact sourcing leader and an advocate for responsible business practices. His vision has led to over 100,000 new call center jobs worldwide, and nearly $3 billion in successful outsourcing relationships.

Nick was born in Tanzania, emigrated to the USA in 1974 and his first language was Swahili. The City University of New York is proud to call him a graduate with a bachelor’s in business administration and a minor in art history. He’s a WWII buff, vintage collector, soccer fanatic and 80s music nut. Nick resides in Houston, TX and is a proud father and husband. He fields his passion for life into his family, community, and advocacy.