Nick’s career started humbly in 1986 as a call center agent in the very early days of the industry. What started as a “job” ignited his true passion for people and led to a life-long career in the call center and BPO industry.
Nick was a customer experience fanatic – long before CX was in anyone’s vocabulary. He took that love for CX and launched CustomerServ in 2006-- an outsourcing ecosystem and matchmaker, reinventing the way companies find, select and retain the right call center and BPO vendor partners.
Three decades of executive industry leadership and invaluable experience taught Nick the pain points of outsourcing, leading to the creation of CustomerServ. Nick’s vision has led to over $2 billion in successful outsourcing partnerships created by CustomerServ worldwide and he continues to provide thought leadership to help make the call center industry best in class.
Nick resides in Houston, TX and is a proud father and husband. His first language was Swahili, he’s a WWII buff, vintage collector, soccer fanatic, 80s music nut and he’s never had trouble with his TPS reports. He fields his passion for life into his family, community and advocacy work. The City University of New York (CUNY) is proud to call Nick a graduate with a Bachelor’s in Business Administration and a minor in Art History.