---
title: Reuters Customer Service & Experience East 2023
description: CustomerServ leaders had the opportunity to take part in Reuters' Customer Service & Experience event in New York.
image: https://www.customerserv.com/hubfs/1686151396487.png
---

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# Media

CustomerServ in the news

November 8, 2023

# Reuters Customer Service & Experience East 2023

![authorIcon](https://www.customerserv.com/hubfs/%20Customer%20Serv_2018/Images/authorIcon2.png) By [CustomerServ](https://www.customerserv.com/news/author/customerserv)

[![reuters customer service & experience new york city](https://www.customerserv.com/hubfs/1686151396487.png) ](https://www.customerserv.com/news/reuters-customer-service-experience-east-2023)

Nick Jiwa, Founder and President of CustomerServ, and Ray McDairmid, an advisor to CustomerServ, had the opportunity to take part in Reuters Customer Service & Experience event in New York. They moderated a panel discussion on the current state of customer experience (CX), the use of AI, and the future of BPO. 

Reuters Customer Service & Experience East 2023 brings together senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines.

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