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The CustomerServ Blog

Inspiration and Hope - That's All We Need
By Nick Jiwa June 23, 2020
I usually write about topics related to my beloved contact center and BPO industry, but today, I ..
Work @ Home Call Center Agent – The New Disruptor?
By Nick Jiwa April 9, 2020
The impact of the coronavirus pandemic (COVID-19) instantly brought to light the value of remote ..
The State of the Onshore USA Call Center
By Nick Jiwa November 20, 2019
The US economy is experiencing a record-long expansion with unemployment at the lowest point in 50 ..
The Hottest Nearshore Call Center Outsourcing Countries
By Nick Jiwa April 29, 2019
We have discussed the prevailing perceptions of global outsourcing in previous articles. The topic ..
Call Center Agent Attrition: Your Biggest Threat
By Nick Jiwa January 10, 2019
 Lately, it seems that call center leaders have been thoroughly absorbed with artificial ..
RFP Do’s, Don’ts and Alternatives
By Nick Jiwa October 5, 2018
In today’s agile business environment, the Request for Proposal (RFP) can seem like an overly ..
Curing the Allergic Reaction to Nearshore and Offshore Call Centers (Part 2)
By Nick Jiwa June 28, 2018
In Part 1 of this article series, we looked at the challenges and common perceptions about ..
Call Center - The Accidental Career Path
By Nick Jiwa April 6, 2018
It was June of 1986, the Dow Jones was hovering at 1,800 and Ronald Reagan was President. I had ..
Is Outbound Telesales Making a Comeback?
By Nick Jiwa March 26, 2018
The death knell for outbound telesales has sounded countless times over the years. Aggressive ..
Effective Subscription Box Call Center Strategies
By Nick Jiwa March 7, 2018
The subscription box industry has exploded over the past few years, introducing consumers to a wide ..
The Allergic Reaction to Nearshore and Offshore Call Centers (Part 1)
By Nick Jiwa January 12, 2018
“Hell no” is often the first reaction when someone in your budget meeting says: “Why don’t we cut ..
Market Size: Just How Big Is the Call Center Industry?
By Nick Jiwa October 25, 2017
The call center industry has been growing and evolving for the past few decades. Have you ever ..

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