CustomerServ President Nick Jiwa is honored to contribute to the latest research report from Execs in the Know: "Exploring Corporate Opinions on BPOs"

The 40-page report is devoted to exploring corporate CX leader perspectives on utilizing agent resources from BPOs, including views on performance, adding greater value, barriers to entry, challenges, and opportunities. The report contains nearly 30 individual data points, along with analysis, key considerations, best practices, and more.