BPO and Call Center Industry Insights l CustomerServ Blog

Unlock Valuable Insights: Global Study on Call Center Agent Sentiment

By CustomerServ February 14, 2024

Call center agent engagement and feedback are more important than ever in today’s high growth ..

CX Outsourcing Insights Report: Building Successful Relationships in Times of Change

By CustomerServ June 30, 2023

Companies and leaders are asked to do more with less, in the face of a looming economic downturn. ..

How the New Normal Impacts Retail: Contact Center Customer Service Issues, Best Practices, and Trends

By Nick Jiwa October 19, 2022

This article was originally published on Contactcenterpipeline.com in October 2022. Since the dawn ..

On-site, Work-at-Home, or Hybrid Staffing: Which Model Is Best for the Call Center Industry?

By CustomerServ October 21, 2021

The COVID-19 pandemic forced a seismic change in employee staffing. Many, if not most, companies ..

Why South Africa for Call Center Outsourcing?

By CustomerServ December 2, 2020

The South African call center and business process outsourcing (BPO) market has emerged as a ..

Get Your Guide: The Top 10 Fears and Misconceptions of Outsourcing Your Call Center

By CustomerServ May 20, 2020

Over the years, CustomerServ has answered numerous questions from business leaders about ..

What to Expect When Working with a Call Center Outsourcer

By CustomerServ February 25, 2020

The business world is evolving at an unprecedented rate. Maintaining a competitive advantage in ..

IoT: The Call Center Industry's Next Big Opportunity

By CustomerServ July 24, 2019

The Internet of Things (IoT) is ushering in an era of sweeping change across industries. From smart ..

What is an Omni-Channel Call Center (and Why Does It Matter to Your Business)?

By CustomerServ February 14, 2019

Customers have made their communication expectations clear across industries: They want to interact ..

The Benefits of Supplier Diversity in the Call Center Industry

By CustomerServ August 21, 2018

Consumers are scrutinizing companies’ core values like never before, thanks in part to social media ..

Selecting a Call Center Outsourcing Vendor, Part 1

By CustomerServ July 19, 2018

Vendor selection can make or break your outsourcing initiatives whether your company is new to ..

Humans vs. Robots: Why AI Won’t Replace Humans in the Call Center

By CustomerServ May 17, 2018

Artificial Intelligence (AI) and Robotic Process Automation (RPA) in Call Centers Artificial ..

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