The CustomerServ Blog

Unlock Valuable Insights: Global Study on Call Center Agent Sentiment
By CustomerServ February 14, 2024
Call center agent engagement and feedback are more important than ever in today’s high growth ..
CX Outsourcing Insights Report: Building Successful Relationships in Times of Change
By CustomerServ June 30, 2023
Companies and leaders are asked to do more with less, in the face of a looming economic downturn. ..
How the New Normal Impacts Retail: Contact Center Customer Service Issues, Best Practices, and Trends
By Nick Jiwa October 19, 2022
This article was originally published on Contactcenterpipeline.com in October 2022. Since the dawn ..
On-site, Work-at-Home, or Hybrid Staffing: Which Model Is Best for the Call Center Industry?
By CustomerServ October 21, 2021
The COVID-19 pandemic forced a seismic change in employee staffing. Many, if not most, companies ..
Why South Africa for Call Center Outsourcing?
By CustomerServ December 2, 2020
The South African call center and business process outsourcing (BPO) market has emerged as a ..
Get Your Guide: The Top 10 Fears and Misconceptions of Outsourcing Your Call Center
By CustomerServ May 20, 2020
Over the years, CustomerServ has answered numerous questions from business leaders about ..
What to Expect When Working with a Call Center Outsourcer
By CustomerServ February 25, 2020
The business world is evolving at an unprecedented rate. Maintaining a competitive advantage in ..
IoT: The Call Center Industry's Next Big Opportunity
By CustomerServ July 24, 2019
The Internet of Things (IoT) is ushering in an era of sweeping change across industries. From smart ..
What is an Omni-Channel Call Center (and Why Does It Matter to Your Business)?
By CustomerServ February 14, 2019
Customers have made their communication expectations clear across industries: They want to interact ..
The Benefits of Supplier Diversity in the Call Center Industry
By CustomerServ August 21, 2018
Consumers are scrutinizing companies’ core values like never before, thanks in part to social media ..
Selecting a Call Center Outsourcing Vendor, Part 1
By CustomerServ July 19, 2018
Vendor selection can make or break your outsourcing initiatives whether your company is new to ..
Humans vs. Robots: Why AI Won’t Replace Humans in the Call Center
By CustomerServ May 17, 2018
Artificial Intelligence (AI) and Robotic Process Automation (RPA) in Call Centers Artificial ..


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