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Nick Jiwa's Insight Provides Basis for Discussion on the Pros and Cons of an Offshore Call Center
By CustomerServ September 17, 2021
Should you outsource your call center and implement an offshore call center? A LinkedIn discussion ..
Nick Jiwa Moderates Consero Roundtable
By CustomerServ June 1, 2021
On May 26th, as part of Consero Group's Contact Center Virtual Roundtable, CustomerServ's ..
Nick Jiwa Joins PACE Virtual Panel on Successful BPO Partner Management
By CustomerServ October 1, 2020
CustomerServ's Nick Jiwa shared his experience navigating BPO Partner relationships alongside three ..
CustomerServ Joins Consero Group KnowledgeBridge™
By CustomerServ August 21, 2020
On August 20th, our Founder and President, Nick Jiwa, and Tom Poston from AT&T moderated a ..
2020 Scholarship Winner Announced: Meet Mya Hynson
By CustomerServ August 10, 2020
Nick Jiwa, Founder and President of CustomerServ, and his leadership team awarded the $7500 ..
CustomerServ Welcomes the Addition of Linda Watson as Client Solutions Advisor
By CustomerServ July 9, 2020
SUGAR LAND, TEXAS (PRWEB) JULY 09, 2020 CustomerServ announces the appointment of Linda Watson to ..
CustomerServ Partners With Consero Group for Contact Center Webinar
By CustomerServ June 17, 2020
On June 9th, CustomerServ had the opportunity to co-host and moderate Consero Group’s Contact ..
CustomerServ Partners With Consero Group for Customer Experience Webinar
By CustomerServ April 30, 2020
On April 22nd, CustomerServ partnered with Consero Group for their inaugural Customer Experience ..
Michael Replogle Talks with CCNG: Is a Good Economy Bad for US Call Centers?
By CustomerServ February 13, 2020
Low unemployment rates and positive economic conditions usually lead to increased customer contact ..
Baruch College Alumni Spotlight: Nick Jiwa - The CX Pioneer
By CustomerServ September 12, 2019
Nick Jiwa chats with his alma mater about his career, his upbringing and his time at Baruch. 
Nick Jiwa Speaks to Clutch on the Impact of Robocalls
By CustomerServ July 17, 2019
“The way to get a customer to fall under the EBR [existing business relationship] acronym is to get ..

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