--- title: BPO and Call Center Industry Insights l CustomerServ Blog (5) description: CustomerServ follows the latest BPO and contact center industry trends that impact you in order to find the right outsourcing partners. (5) --- [![](https://www.customerserv.com/hs-fs/hubfs/%20Customer%20Serv_2018/Images/CS-logo2-1.png?width=301&name=CS-logo2-1.png)](https://www.customerserv.com/) [855-449-2770](tel:855-449-2770) [menu ** ** ](https://www.customerserv.com/blog/page/5#sidr-main) [**](https://twitter.com/CustomerServLTD) [**](https://www.linkedin.com/company/3568081/) [**](https://www.youtube.com/user/CustomerServLTD) [![Let’s Talk!](https://no-cache.hubspot.com/cta/default/2829267/e028ac7c-550a-4811-9bc5-e1c4d98c18b2.png)](https://cta-redirect.hubspot.com/cta/redirect/2829267/e028ac7c-550a-4811-9bc5-e1c4d98c18b2) ![hero-1](https://www.customerserv.com/hs-fs/hubfs/%20Customer%20Serv_2018/Images/hero-1.jpg?width=1440&name=hero-1.jpg "hero-1") # The CustomerServ Blog Don't miss a beat. Sign up to receive our email updates. [All](https://www.customerserv.com/blog) [Read More](https://www.customerserv.com/blog/effective-subscription-box-call-center-strategies) ##### [Effective Subscription Box Call Center Strategies](https://www.customerserv.com/blog/effective-subscription-box-call-center-strategies) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) March 7, 2018 The subscription box industry has exploded over the past few years, introducing consumers to a wide .. [Read More](https://www.customerserv.com/blog/allergic-reaction-nearshore-offshore-call-center-part-1) ##### [The Allergic Reaction to Nearshore and Offshore Call Centers (Part 1)](https://www.customerserv.com/blog/allergic-reaction-nearshore-offshore-call-center-part-1) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) January 12, 2018 “Hell no” is often the first reaction when someone in your budget meeting says: “Why don’t we cut .. [Read More](https://www.customerserv.com/blog/how-big-call-center-industry) ##### [Market Size: Just How Big Is the Call Center Industry?](https://www.customerserv.com/blog/how-big-call-center-industry) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) October 25, 2017 The call center industry has been growing and evolving for the past few decades. Have you ever .. [Read More](https://www.customerserv.com/blog/is-call-center-outsourcing-a-commodity) ##### [Is Call Center Outsourcing a Commodity?](https://www.customerserv.com/blog/is-call-center-outsourcing-a-commodity) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) September 8, 2017 A commodity is commonly referred to as a type of widely available product or service that is not .. [Read More](https://www.customerserv.com/blog/default-syndrome-you-picked-the-wrong-vendor) ##### [Default Syndrome: You Picked The Wrong Vendor](https://www.customerserv.com/blog/default-syndrome-you-picked-the-wrong-vendor) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) June 1, 2016 Size matters in the call center industry and if you select an outsourcer that is too big or too .. [Read More](https://www.customerserv.com/blog/outsourcing-is-broken-and-how-to-fix-it-a-podcast) ##### [Outsourcing is Broken and How to Fix It: A Podcast](https://www.customerserv.com/blog/outsourcing-is-broken-and-how-to-fix-it-a-podcast) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) February 2, 2016 Listen to a down to earth, real world conversation between outsourcing experts Nick Jiwa and Amas .. [Read More](https://www.customerserv.com/blog/the-dreaded-pfp-model) ##### [The Dreaded PFP Model](https://www.customerserv.com/blog/the-dreaded-pfp-model) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) January 14, 2016 Let’s get right to the point: PFP (Pay for Performance) is one of the most polarizing acronyms in .. [Read More](https://www.customerserv.com/blog/the-blind-rfp) ##### [The Blind RFP](https://www.customerserv.com/blog/the-blind-rfp) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) January 28, 2015 There are dozens of reasons why companies issue an RFP for call center services. But, what is the .. [Read More](https://www.customerserv.com/blog/the-decline-of-voice-outsourcing) ##### [The decline of “Voice” Outsourcing in India – a realistic perspective](https://www.customerserv.com/blog/the-decline-of-voice-outsourcing) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) January 10, 2015 As an outsourcing industry veteran of 20 plus years, my business is recommending call center .. ### Search  ### Recent Posts ### Subscribe to Blog [![Call Center Blogs](https://www.customerserv.com/hubfs/call_center_blogs_feedspot.png)](https://blog.feedspot.com/call_center_blogs/) #### Interested in outsourcing smarter? 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