--- title: BPO and Call Center Industry Insights l CustomerServ Blog (4) description: CustomerServ follows the latest BPO and contact center industry trends that impact you in order to find the right outsourcing partners. (4) --- [![](https://www.customerserv.com/hs-fs/hubfs/%20Customer%20Serv_2018/Images/CS-logo2-1.png?width=301&name=CS-logo2-1.png)](https://www.customerserv.com/) [855-449-2770](tel:855-449-2770) [menu ** ** ](https://www.customerserv.com/blog/page/4#sidr-main) [**](https://twitter.com/CustomerServLTD) [**](https://www.linkedin.com/company/3568081/) [**](https://www.youtube.com/user/CustomerServLTD) [![Let’s Talk!](https://no-cache.hubspot.com/cta/default/2829267/e028ac7c-550a-4811-9bc5-e1c4d98c18b2.png)](https://cta-redirect.hubspot.com/cta/redirect/2829267/e028ac7c-550a-4811-9bc5-e1c4d98c18b2) ![hero-1](https://www.customerserv.com/hs-fs/hubfs/%20Customer%20Serv_2018/Images/hero-1.jpg?width=1440&name=hero-1.jpg "hero-1") # The CustomerServ Blog Don't miss a beat. Sign up to receive our email updates. [All](https://www.customerserv.com/blog) [Read More](https://www.customerserv.com/blog/the-internet-of-things-the-call-centers-next-big-opportunity) ##### [IoT: The Call Center Industry's Next Big Opportunity](https://www.customerserv.com/blog/the-internet-of-things-the-call-centers-next-big-opportunity) By [**CustomerServ**](https://www.customerserv.com/blog/author/customerserv) July 24, 2019 The Internet of Things (IoT) is ushering in an era of sweeping change across industries. From smart .. [Read More](https://www.customerserv.com/blog/the-hottest-nearshore-call-center-outsourcing-countries) ##### [The Hottest Nearshore Call Center Outsourcing Countries](https://www.customerserv.com/blog/the-hottest-nearshore-call-center-outsourcing-countries) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) April 29, 2019 We have discussed the prevailing perceptions of global outsourcing in previous articles. The topic .. [Read More](https://www.customerserv.com/blog/what-is-omni-channel-call-center) ##### [What is an Omni-Channel Call Center (and Why Does It Matter to Your Business)?](https://www.customerserv.com/blog/what-is-omni-channel-call-center) By [**CustomerServ**](https://www.customerserv.com/blog/author/customerserv) February 14, 2019 Customers have made their communication expectations clear across industries: They want to interact .. [Read More](https://www.customerserv.com/blog/call-center-agent-attrition-biggest-threat) ##### [Call Center Agent Attrition: Your Biggest Threat](https://www.customerserv.com/blog/call-center-agent-attrition-biggest-threat) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) January 10, 2019 Lately, it seems that call center leaders have been thoroughly absorbed with artificial .. [Read More](https://www.customerserv.com/blog/rfp-dos-donts-alternatives) ##### [RFP Do’s, Don’ts and Alternatives](https://www.customerserv.com/blog/rfp-dos-donts-alternatives) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) October 5, 2018 In today’s agile business environment, the Request for Proposal (RFP) can seem like an overly .. [Read More](https://www.customerserv.com/blog/mbe-diverse-call-center-suppliers) ##### [The Benefits of Supplier Diversity in the Call Center Industry](https://www.customerserv.com/blog/mbe-diverse-call-center-suppliers) By [**CustomerServ**](https://www.customerserv.com/blog/author/customerserv) August 21, 2018 Consumers are scrutinizing companies’ core values like never before, thanks in part to social media .. [Read More](https://www.customerserv.com/blog/selecting-call-center-outsourcing-vendor-part-1) ##### [Selecting a Call Center Outsourcing Vendor, Part 1](https://www.customerserv.com/blog/selecting-call-center-outsourcing-vendor-part-1) By [**CustomerServ**](https://www.customerserv.com/blog/author/customerserv) July 19, 2018 Vendor selection can make or break your outsourcing initiatives whether your company is new to .. [Read More](https://www.customerserv.com/blog/curing-allergic-reaction-nearshore-offshore-call-centers-part-2) ##### [Curing the Allergic Reaction to Nearshore and Offshore Call Centers (Part 2)](https://www.customerserv.com/blog/curing-allergic-reaction-nearshore-offshore-call-centers-part-2) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) June 28, 2018 In Part 1 of this article series, we looked at the challenges and common perceptions about .. [Read More](https://www.customerserv.com/blog/why-ai-wont-replace-humans-call-center) ##### [Humans vs. Robots: Why AI Won’t Replace Humans in the Call Center](https://www.customerserv.com/blog/why-ai-wont-replace-humans-call-center) By [**CustomerServ**](https://www.customerserv.com/blog/author/customerserv) May 17, 2018 Artificial Intelligence (AI) and Robotic Process Automation (RPA) in Call Centers Artificial .. [Read More](https://www.customerserv.com/blog/call-center-outsourcing-risks-mitigate) ##### [Call Center Outsourcing Risks and How to Mitigate Them](https://www.customerserv.com/blog/call-center-outsourcing-risks-mitigate) By [**CustomerServ**](https://www.customerserv.com/blog/author/customerserv) April 19, 2018 The decision whether to outsource all or part of your call center has far-reaching consequences for .. [Read More](https://www.customerserv.com/blog/call-center-the-accidental-career-path) ##### [Call Center - The Accidental Career Path](https://www.customerserv.com/blog/call-center-the-accidental-career-path) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) April 6, 2018 It was June of 1986, the Dow Jones was hovering at 1,800 and Ronald Reagan was President. I had .. [Read More](https://www.customerserv.com/blog/outbound-telesales-comeback) ##### [Is Outbound Telesales Making a Comeback?](https://www.customerserv.com/blog/outbound-telesales-comeback) By [**Nick Jiwa**](https://www.customerserv.com/blog/author/nick-jiwa) March 26, 2018 The death knell for outbound telesales has sounded countless times over the years. Aggressive .. ### Search  ### Recent Posts ### Subscribe to Blog [![Call Center Blogs](https://www.customerserv.com/hubfs/call_center_blogs_feedspot.png)](https://blog.feedspot.com/call_center_blogs/) #### Interested in outsourcing smarter? 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