The CustomerServ Blog

The Dreaded PFP Model
By Nick Jiwa January 14, 2016
Let’s get right to the point: PFP (Pay for Performance) is one of the most polarizing acronyms in ..
The Blind RFP
By Nick Jiwa January 28, 2015
There are dozens of reasons why companies issue an RFP for call center services. But, what is the ..
The decline of “Voice” Outsourcing in India – a realistic perspective
By Nick Jiwa January 10, 2015
As an outsourcing industry veteran of 20 plus years, my business is recommending call center ..


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