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The CustomerServ Blog

Inspiration and Hope - That's All We Need
By Nick Jiwa June 23, 2020
I usually write about topics related to my beloved contact center and BPO industry, but today, I ..
Get Your Guide: The Top 10 Fears and Misconceptions of Outsourcing Your Call Center
By CustomerServ May 20, 2020
Over the years, CustomerServ has answered numerous questions from business leaders about ..
Work @ Home Call Center Agent – The New Disruptor?
By Nick Jiwa April 9, 2020
The impact of the coronavirus pandemic (COVID-19) instantly brought to light the value of remote ..
What to Expect When Working with a Call Center Outsourcer
By CustomerServ February 25, 2020
The business world is evolving at an unprecedented rate. Maintaining a competitive advantage in ..
The State of the Onshore USA Call Center
By Nick Jiwa November 20, 2019
The US economy is experiencing a record-long expansion with unemployment at the lowest point in 50 ..
IoT: The Call Center Industry's Next Big Opportunity
By CustomerServ July 24, 2019
The Internet of Things (IoT) is ushering in an era of sweeping change across industries. From smart ..
The Hottest Nearshore Call Center Outsourcing Countries
By Nick Jiwa April 29, 2019
We have discussed the prevailing perceptions of global outsourcing in previous articles. The topic ..
What is an Omni-Channel Call Center (and Why Does It Matter to Your Business)?
By CustomerServ February 14, 2019
Customers have made their communication expectations clear across industries: They want to interact ..
Call Center Agent Attrition: Your Biggest Threat
By Nick Jiwa January 10, 2019
 Lately, it seems that call center leaders have been thoroughly absorbed with artificial ..
RFP Do’s, Don’ts and Alternatives
By Nick Jiwa October 5, 2018
In today’s agile business environment, the Request for Proposal (RFP) can seem like an overly ..
The Benefits of Supplier Diversity in the Call Center Industry
By CustomerServ August 21, 2018
Consumers are scrutinizing companies’ core values like never before, thanks in part to social media ..
Selecting a Call Center Outsourcing Vendor, Part 1
By CustomerServ July 19, 2018
Vendor selection can make or break your outsourcing initiatives whether your company is new to ..

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