The CustomerServ Blog

The business world is evolving at an unprecedented rate. Maintaining a competitive advantage in ..

The Internet of Things (IoT) is ushering in an era of sweeping change across industries. From smart ..

Customers have made their communication expectations clear across industries: They want to interact ..

Consumers are scrutinizing companies’ core values like never before, thanks in part to social media ..

Vendor selection can make or break your outsourcing initiatives whether your company is new to ..

Artificial Intelligence (AI) and Robotic Process Automation (RPA) in Call Centers Artificial ..

The decision whether to outsource all or part of your call center has far-reaching consequences for ..