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What is an Omni-Channel Call Center (and Why Does It Matter to Your Business)?
By CustomerServ February 14, 2019
Customers have made their communication expectations clear across industries: They want to interact ..
The Benefits of Supplier Diversity in the Call Center Industry
By CustomerServ August 21, 2018
Consumers are scrutinizing companies’ core values like never before, thanks in part to social media ..
Selecting a Call Center Outsourcing Vendor, Part 1
By CustomerServ July 19, 2018
Vendor selection can make or break your outsourcing initiatives whether your company is new to ..
Humans vs. Robots: Why AI Won’t Replace Humans in the Call Center
By CustomerServ May 17, 2018
Artificial Intelligence (AI) and Robotic Process Automation (RPA) in Call Centers Artificial ..
Call Center Outsourcing Risks and How to Mitigate Them
By CustomerServ April 19, 2018
The decision whether to outsource all or part of your call center has far-reaching consequences for ..

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