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Get Your Guide: The Top 10 Fears and Misconceptions of Outsourcing Your Call Center
By
CustomerServ
May 20, 2020
Over the years, CustomerServ has answered numerous questions from business leaders about ..
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What to Expect When Working with a Call Center Outsourcer
By
CustomerServ
February 25, 2020
The business world is evolving at an unprecedented rate. Maintaining a competitive advantage in ..
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IoT: The Call Center Industry's Next Big Opportunity
By
CustomerServ
July 24, 2019
The Internet of Things (IoT) is ushering in an era of sweeping change across industries. From smart ..
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What is an Omni-Channel Call Center (and Why Does It Matter to Your Business)?
By
CustomerServ
February 14, 2019
Customers have made their communication expectations clear across industries: They want to interact ..
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The Benefits of Supplier Diversity in the Call Center Industry
By
CustomerServ
August 21, 2018
Consumers are scrutinizing companies’ core values like never before, thanks in part to social media ..
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Selecting a Call Center Outsourcing Vendor, Part 1
By
CustomerServ
July 19, 2018
Vendor selection can make or break your outsourcing initiatives whether your company is new to ..
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Humans vs. Robots: Why AI Won’t Replace Humans in the Call Center
By
CustomerServ
May 17, 2018
Artificial Intelligence (AI) and Robotic Process Automation (RPA) in Call Centers Artificial ..
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Call Center Outsourcing Risks and How to Mitigate Them
By
CustomerServ
April 19, 2018
The decision whether to outsource all or part of your call center has far-reaching consequences for ..
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