BPO and Call Center Industry Insights l CustomerServ Blog

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By CustomerServ October 21, 2021

The COVID-19 pandemic forced a seismic change in employee staffing. Many, if not most, companies ..

By CustomerServ December 2, 2020

The South African call center and business process outsourcing (BPO) market has emerged as a ..

By CustomerServ May 20, 2020

Over the years, CustomerServ has answered numerous questions from business leaders about ..

By CustomerServ February 25, 2020

The business world is evolving at an unprecedented rate. Maintaining a competitive advantage in ..

By CustomerServ July 24, 2019

The Internet of Things (IoT) is ushering in an era of sweeping change across industries. From smart ..

By CustomerServ February 14, 2019

Customers have made their communication expectations clear across industries: They want to interact ..

By CustomerServ August 21, 2018

Consumers are scrutinizing companies’ core values like never before, thanks in part to social media ..

By CustomerServ July 19, 2018

Vendor selection can make or break your outsourcing initiatives whether your company is new to ..

By CustomerServ May 17, 2018

Artificial Intelligence (AI) and Robotic Process Automation (RPA) in Call Centers Artificial ..

By CustomerServ April 19, 2018

The decision whether to outsource all or part of your call center has far-reaching consequences for ..