On June 9th, CustomerServ had the opportunity to co-host and moderate Consero Group’s Contact Center Virtual KnowledgeBridge™. This webinar enabled us to learn and share experiences with fellow contact center leaders from various industries, facing similar challenges.
As featured speakers, Founder and President Nick Jiwa and Vice President of Operations Michael Replogle, moderated a thought provoking discussion around change and disruption in today’s contact center environment. It was great to share unique insights in a peer to peer conversation around disruptions and best practices. Special thanks to Consero Group for bringing a great group of contact center leaders together for an engaging virtual meeting!