On August 20th, our Founder and President, Nick Jiwa, and Tom Poston from AT&T moderated a discussion session during Consero Group’s Contact Center Virtual KnowledgeBridge™ - Challenges and Priorities for an Evolving Contact Center: What Does the Future Look Like?"

It was great to share insights on the challenges faced by contact centers during these unprecedented times. Thank you to Consero Group for bringing such a special group of thought leaders together.