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Your Feet On The Street: BPO and Call Center Industry Insights

The Hottest Nearshore Call Center Outsourcing Countries

We have discussed the prevailing perceptions of global outsourcing in previous articles. The topic always spurs a lot of conversation; however, there is still a common mislabeling of where outsourcing occurs and what it actually is. For example, not all outsourcing is offshore. And not all offshore outsourcing is, in fact, "offshore." In contact center and BPO (Business Process Outsourcing) parlance, outsourcing destinations that are closer to the US mainland are not considered offshore — they are, in fact, nearshore.

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