855-997-7281
Let’s Talk
menu
Who We Are
What We Do
How We’re Different
Who We Work With
Our Process
The Right Shore
Case Studies
Testimonials
FAQ
Scholarship
Our Blog
Company News
The CustomerServ Blog
Don't miss a beat. Sign up to receive our email updates.
All
Read More
The Allergic Reaction to Nearshore and Offshore Call Centers (Part 1)
By
Nick Jiwa
January 12, 2018
“Hell no” is often the first reaction when someone in your budget meeting says: “Why don’t we cut ..
Read More
Market Size: Just How Big Is the Call Center Industry?
By
Nick Jiwa
October 25, 2017
The call center industry has been growing and evolving for the past few decades. Have you ever ..
Read More
Is Call Center Outsourcing a Commodity?
By
Nick Jiwa
September 8, 2017
A commodity is commonly referred to as a type of widely available product or service that is not ..
Read More
Default Syndrome: You Picked The Wrong Vendor
By
Nick Jiwa
June 1, 2016
Size matters in the call center industry and if you select an outsourcer that is too big or too ..
Read More
Outsourcing is Broken and How to Fix It: A Podcast
By
Nick Jiwa
February 2, 2016
Listen to a down to earth, real world conversation between outsourcing experts Nick Jiwa and Amas ..
Read More
The Dreaded PFP Model
By
Nick Jiwa
January 14, 2016
Let’s get right to the point: PFP (Pay for Performance) is one of the most polarizing acronyms in ..
Read More
The Blind RFP
By
Nick Jiwa
January 28, 2015
There are dozens of reasons why companies issue an RFP for call center services. But, what is the ..
Read More
The decline of “Voice” Outsourcing in India – a realistic perspective
By
Nick Jiwa
January 10, 2015
As an outsourcing industry veteran of 20 plus years, my business is recommending call center ..
1
2
Search
Recent Posts
Subscribe to Blog