BPO and Call Center Industry Insights l CustomerServ Blog

By Nick Jiwa January 12, 2018

“Hell no” is often the first reaction when someone in your budget meeting says: “Why don’t we cut ..

By Nick Jiwa October 25, 2017

The call center industry has been growing and evolving for the past few decades. Have you ever ..

By Nick Jiwa September 8, 2017

A commodity is commonly referred to as a type of widely available product or service that is not ..

By Nick Jiwa June 1, 2016

Size matters in the call center industry and if you select an outsourcer that is too big or too ..

By Nick Jiwa February 2, 2016

Listen to a down to earth, real world conversation between outsourcing experts Nick Jiwa and Amas ..

By Nick Jiwa January 14, 2016

Let’s get right to the point: PFP (Pay for Performance) is one of the most polarizing acronyms in ..

By Nick Jiwa January 28, 2015

There are dozens of reasons why companies issue an RFP for call center services. But, what is the ..

By Nick Jiwa January 10, 2015

As an outsourcing industry veteran of 20 plus years, my business is recommending call center ..

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