Purpose-Driven Call Center Outsourcing Solutions
CustomerServ is committed to inclusive sourcing practices for brands seeking best-in-class minority-owned and impact sourcing call center and BPO vendors. Our experts help brands with supplier diversity objectives find and select leading U.S.-based and global outsourcers with minority-owned classification, purpose-driven business practices, and/or locations in economically underserved areas.
Impact sourcing is a business practice in which companies employ individuals who have limited formal employment opportunities. It’s not philanthropy, but an intentional strategy of inclusion to create opportunities for those who are underserved—harnessing the talent of individuals living in areas with persistent socioeconomic challenges.
Companies with mandates and processes for engaging in socially conscious practices use impact sourcing to cultivate hidden talent throughout the U.S. and across the world by removing barriers to opportunity for disadvantaged people and communities.
Impact sourcing also helps companies create jobs and improve customer experience by amplifying underutilized talent pools. By finding and recruiting qualified individuals who have a strong desire to work, businesses flourish with a self-sufficient, loyal workforce with lower attrition rates, making it easier to offer opportunities to advance that are well within reach. This highly motivated workforce creates stronger outcomes in both performance and customer service metrics.
Vendor management and procurement leaders are often challenged when it comes to finding scalable BPO’s with minority certification plus, the required infrastructure, expertise and delivery services to support enterprise-level outsourcing needs. The CustomerServ team solves this problem by helping vendor selection leaders fulfill the brand’s supplier diversity initiatives while meeting and exceeding performance, CSAT, quality, and scale requirements.
CustomerServ’s expert due diligence process applies three decades of data and expertise, enabling us to accurately and expertly match credentialed BPOs with our clients' requirements. Vendor selection leaders are usually unaware of the vendor prior to CustomerServ’s introduction, and over 90% of the time, a CustomerServ vendor is selected.
Our solutions for buy-side leaders include:
CustomerServ works with an elite selection of vendors across the U.S. and in more than 30 countries. Our proven success has resulted in more than:
New outsourcing jobs
Call center BPOs vetted
Due diligence visits worldwide
Emerging diversity vendors