Purpose-Driven Call Center Outsourcing Solutions
CustomerServ is committed to inclusive sourcing practices for brands seeking best-in-class minority-owned and impact sourcing call center and BPO vendors. Our experts help brands with supplier diversity objectives find and select leading U.S.-based and global outsourcers with minority-owned classification, purpose-driven business practices, and/or locations in economically underserved areas.
National Minority Supplier Development Council (NMSDC). Headquartered in New York, the NMSDC network includes 23 regional affiliates throughout the U.S.
Women’s Business Enterprise National Council (WBENC) offers a national standard of certification to women-owned businesses through its 14 regional partner organizations.
The U.S. Department of Veterans Affairs’ Vets First Verification Program allows businesses that are owned and controlled by veterans and service-disabled veterans the opportunity to compete for VA set-aside contracts through the federal government.
DOBE certification is provided by the U.S. Business Leadership Network (USBLN).
The National Gay and Lesbian Chamber of Commerce (NGLCC) is the exclusive third-party certification body that grants Lesbian, Gay, Bisexual and Transgender Business Enterprise (LGBTBE) designation to businesses that are majority-owned by LGBT individuals.
Requirements for this designation vary by state and local governments, who are the issuing bodies of SBE certifications. They may include number of employees, business longevity, and the owner’s net worth.
HUBZone is a Small Business Administration (SBA) program for small companies that operate and employ people in Historically Underutilized Business Zones (HUBZones). Eligible businesses must have principle offices in a HUBZone area; meet the SBA’s small business standard; be owned and controlled at least 51% by U.S. citizens, a Community Development Corporation, an agricultural cooperative, or an Indian tribe; and at least 35% of its employees must reside in a HUBZone.
Impact sourcing is a business practice in which companies employ individuals who have limited formal employment opportunities. It’s not philanthropy, but an intentional strategy of inclusion to create opportunities for those who are underserved—harnessing the talent of individuals living in areas with persistent socioeconomic challenges.
Companies with mandates and processes for engaging in socially conscious practices use impact sourcing to cultivate hidden talent throughout the U.S. and across the world by removing barriers to opportunity for disadvantaged people and communities.
Impact sourcing also helps companies create jobs and improve customer experience by amplifying underutilized talent pools. By finding and recruiting qualified individuals who have a strong desire to work, businesses flourish with a self-sufficient, loyal workforce with lower attrition rates, making it easier to offer opportunities to advance that are well within reach. This highly motivated workforce creates stronger outcomes in both performance and customer service metrics.
Vendor management and procurement leaders are often challenged when it comes to finding scalable BPO’s with minority certification plus, the required infrastructure, expertise and delivery services to support enterprise-level outsourcing needs. The CustomerServ team solves this problem by helping vendor selection leaders fulfill the brand’s supplier diversity initiatives while meeting and exceeding performance, CSAT, quality, and scale requirements.
CustomerServ’s expert due diligence process applies three decades of data and expertise, enabling us to accurately and expertly match credentialed BPOs with our clients' requirements. Vendor selection leaders are usually unaware of the vendor prior to CustomerServ’s introduction, and over 90% of the time, a CustomerServ vendor is selected.
Our solutions for buy-side leaders include:
CustomerServ works with an elite selection of vendors across the U.S. and in more than 30 countries. Our proven success has resulted in more than:
$2.5billion
Outsourcing contracts
OVER100K
New outsourcing jobs
over600
Call center BPOs vetted
50+languages
Supported worldwide
over100
Due diligence visits worldwide
over 40
Emerging diversity vendors
THE RIGHT SHORE
Where you outsource makes all the difference in the world.
Learn MoreOUR BLOG
Your source for BPO and call center industry insights.
Read MoreTESTIMONIALS
Kind words from our clients and partners.
Read The ReviewsFREQUENTLY ASKED QUESTIONS
Learn about the way we work.
Know MoreThe entire customerserv.com website is © Copyright 2022 by CustomerServ, Ltd. All Rights Reserved.
The customerserv.com site and its content may not be copied or duplicated in whole or part by any means without express prior agreement in writing.
Some photographs or documents contained on the site may be the copyrighted property of others; acknowledgment of those copyrights is hereby given.
All such material is used with the permission of the owner.