supplier diversity

Supplier Diversity


Purpose-Driven Call Center Outsourcing Solutions

 

Achieve customer experience objectives with our diverse outsourcing ecosystem

CustomerServ is committed to inclusive sourcing practices for brands seeking best-in-class minority-owned and impact sourcing call center and BPO vendors. Our experts help brands with supplier diversity objectives find and select leading U.S.-based and global outsourcers with minority-owned classification, purpose-driven business practices, and/or locations in economically underserved areas.

What is a Minority-Owned Supplier?

A minority-owned supplier means that a business is at least 51% owned by a U.S. citizen belonging to a minority group—including Indian, Black, Hispanic, or Native American—and that these individuals control the management and daily operations of the business. Nationally recognized third-party certifications companies use to authenticate their qualifying status include:
Minority-Business Enterprise

Minority Business Enterprise (MBE)

National Minority Supplier Development Council (NMSDC). Headquartered in New York, the NMSDC network includes 23 regional affiliates throughout the U.S.

women-owned business

Women-Owned Businesses

Women’s Business Enterprise National Council (WBENC) offers a national standard of certification to women-owned businesses through its 14 regional partner organizations.

disabled veteran business

Veterans & Service-Disabled Veteran-Owned Businesses (SDVBE)

The U.S. Department of Veterans Affairs’ Vets First Verification Program allows businesses that are owned and controlled by veterans and service-disabled veterans the opportunity to compete for VA set-aside contracts through the federal government.

disabled business DOBE

Disability-Owned Business Enterprise (DOBE)

DOBE certification is provided by the U.S. Business Leadership Network (USBLN).

lbgtq business

LGBT-Owned Businesses

The National Gay and Lesbian Chamber of Commerce (NGLCC) is the exclusive third-party certification body that grants Lesbian, Gay, Bisexual and Transgender Business Enterprise (LGBTBE) designation to businesses that are majority-owned by LGBT individuals.

Small Business Enterprises (SBEs)

Small Business Enterprises (SBEs)

Requirements for this designation vary by state and local governments, who are the issuing bodies of SBE certifications. They may include number of employees, business longevity, and the owner’s net worth.

Historically Underutilized Businesses Zones

Historically Underutilized Businesses Zones (HUBZone)

HUBZone is a Small Business Administration (SBA) program for small companies that operate and employ people in Historically Underutilized Business Zones (HUBZones). Eligible businesses must have principle offices in a HUBZone area; meet the SBA’s small business standard; be owned and controlled at least 51% by U.S. citizens, a Community Development Corporation, an agricultural cooperative, or an Indian tribe; and at least 35% of its employees must reside in a HUBZone.

What is Impact Sourcing?

Impact sourcing is a business practice in which companies employ individuals who have limited formal employment opportunities. It’s not philanthropy, but an intentional strategy of inclusion to create opportunities for those who are underserved—harnessing the talent of individuals living in areas with persistent socioeconomic challenges.

Companies with mandates and processes for engaging in socially conscious practices use impact sourcing to cultivate hidden talent throughout the U.S. and across the world by removing barriers to opportunity for disadvantaged people and communities.

Impact sourcing also helps companies create jobs and improve customer experience by amplifying underutilized talent pools. By finding and recruiting qualified individuals who have a strong desire to work, businesses flourish with a self-sufficient, loyal workforce with lower attrition rates, making it easier to offer opportunities to advance that are well within reach. This highly motivated workforce creates stronger outcomes in both performance and customer service metrics.

supplier diversity customerserv

Supplier Diversity vs. Performance Expectations

Vendor management and procurement leaders are often challenged when it comes to finding scalable BPO’s with minority certification plus, the required infrastructure, expertise and delivery services to support enterprise-level outsourcing needs. The CustomerServ team solves this problem by helping vendor selection leaders fulfill the brand’s supplier diversity initiatives while meeting and exceeding performance, CSAT, quality, and scale requirements.

CustomerServ’s expert due diligence process applies three decades of data and expertise, enabling us to accurately and expertly match credentialed BPOs with our clients' requirements. Vendor selection leaders are usually unaware of the vendor prior to CustomerServ’s introduction, and over 90% of the time, a CustomerServ vendor is selected.

Our solutions for buy-side leaders include:

  • Analyzing outsourcing requirements and business objectives
  • Crystallizing an outsourcing roadmap, vendor landscape, and market trends
  • Curated supplier matchmaking and alignment with sourcing requirements
  • Benchmarking, knowledge sharing, thought leadership, and insights
  • Analyzing onshore, nearshore, and offshore markets and options
  • Seamless migration from insourcing to outsourcing

CustomerServ Accomplishments

CustomerServ works with an elite selection of vendors across the U.S. and in more than 30 countries. Our proven success has resulted in more than:

$200billion

Outsourcing contracts

OVER100K

New outsourcing jobs

over600

Call center BPOs vetted

50+languages

Supported worldwide

over100

Due diligence visits worldwide

over 40

Emerging diversity vendors

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