philippines call center

Philippines Call Centers

Philippines call centers lead the world
in English-speaking offshore outsourcing.


philippines contact center

Why the Philippines for your call center needs?

The Philippines call center and business process outsourcing (BPO) market has the world’s largest talent pool of English-speaking call center agents. The Philippines is home to over 1.3 million young, tech-savvy Filipino call center employees who are well-versed in English language outsourcing services.

The Philippines BPO market, valued at $150 billion, is one of the most mature outsourcing markets worldwide. Vigorous government support for training and upskilling the BPO labor force means that the Philippines is likely to remain a popular destination for call center outsourcing for years to come. Benefits of the Philippines call center and BPO market include:

  • Access to a large pool of English-speaking call center agents.
  • A cost savings of 50%-60% cost savings compared to US call centers.
  • The Philippines labor force is young (median age is 24 years old) and technically-savvy.
  • English is an official language of the Philippines.
  • Close cultural affinity and economic ties to the US.
  • Work-at-home and on-premise call center agents.
  • Call centers are located near central business districts, technical and commercial hubs.
  • CustomerServ’s call center partners are in Manila, Cebu, Clark, Davao City, Iloilo, Bacolod City, Dumaguete and other cities.
  • Exceptionally good infrastructure, utilities, transportation, technology and telephony.
  • Compliance includes PCI, SOC II, ISO and HIPAA certification.

Find Your Philippines call center with CustomerServ at no cost to you

  • CustomerServ’s Philippines call centers are hand-picked by us following intensive and on-site vetting.
  • CustomerServ is an offshore call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
  • Mitigate your risk and increase your chances of success with a Philippines call center with our knowledge base and expert matchmaking process.
  • • Our partners are experts in English and bilingual call center services for:
    • Customer service
    • Technical support
    • IoT (internet of things)
    • IT development
    • Help desk
    • Telesales
    • Outbound
    • Inbound
    • Omni-channel
    • Live chat
    • Email
    • Social
    • Digital
    • Back office
    • Collections


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