Jamaica Call Centers

Why Jamaica for your nearshore call center needs?

Proximity and strong cultural and economic ties to the US helped to establish Jamaica as an ideal nearshore location in the early 1990s. Today, it is the most experienced BPO market in the Caribbean with a thriving call center industry. The Jamaican government is focused on driving growth in the BPO sector, through its Global Services Sector (GSS) project to upskill the BPO labor force. GSS skills development programs are preparing secondary school students to work in call centers by providing technical, language and communications skills training, customer service certification courses, and a career advancement program for customer service and data operations.

In addition to an expanding English-speaking workforce, Jamaica provides numerous benefits, including:

• The third-largest English-speaking country in the Western Hemisphere.
• A population of 2.9 million, 36,000 call center workers, expected to reach 100,000 by 2022.
• A call center BPO market currently valued at around $450 million.
• A 40%-60% cost savings compared to US call centers.
• As a top travel and tourism hub, many direct flights to and from the US.
• CustomerServ’s Jamaican call center vendors are in Kingston and Montego Bay, in central business districts and near commercial hubs.
• Exceptionally good infrastructure, utilities, transportation, technology and telephony.
• Compliance includes PCI, SOC II, ISO and HIPAA certification.
• Primary education is based on the British system with strong American influence on language and culture.

Find your Jamaican call center with CustomerServ at no cost to you

• CustomerServ is “the” nearshore call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
  
• CustomerServ’s Jamaica call center vendors are hand-picked by us following intensive and on-site vetting.
  
• Mitigate your risk and increase your chances of success with a Jamaican call center with our knowledge base and expert matchmaking process.
  
• Our vendors are experts in call center services for:
  • Customer service
  • Technical support
  • IoT (internet of things)
  • Help desk
  • Telesales
  • Reservations
  • Inbound
  • Outbound
  • Omni-channel
  • Live chat
  • Email
  • Social
  • Digital
  • Back office & collections