Egypt Call Centers

Why Egypt for your call center needs?

Ideally situated at the crossroads of Europe, Africa and Asia, Egypt’s call center and business process outsourcing (BPO) market is one of the fastest-growing offshore destinations in the world. Its strategic location and strong government focus on prioritizing technology innovation and workforce training have transformed Egypt into a global hub for call center, IT and BPO services.

A population of nearly 100 million and government upskilling initiatives ensure an abundant and dynamic labor force. Egypt’s call centers draw their talent from a large pool of highly educated, multilingual, and tech-savvy agents. Egypt’s expanding call center, BPO and IT services sector offers numerous benefits including the following:

• Egypt is an attractive outsourcing market for North American and EMEA (Europe, Middle East and Africa) companies seeking a lower-cost, high-value call center solution.
• Egypt’s call centers deliver outsourcing services in English, French, Arabic, German, Spanish, Italian and other languages.
• The IT-enabled services industry, which includes call centers and BPO, is valued at $3.26 billion.
• Egypt’s IT and BPO service providers employ 212,000 FTEs, with the total number of customer care call center professionals estimated to be around 95,000.
• Egypt ranks in the Top 50 of A.T. Kearney’s Global Services Location Index (GSLI).
• More than 50 universities and 100 training institutes with over 500,000 graduates per year.
• Egypt call center outsourcers and BPOs employ tech-savvy work-at-home and premise-based call center agents.
• Egypt call center outsourcers and BPOs generally offer 40% cost savings compared to USA call centers for English. Multilingual costs vary by language and skill sets.

Find your Egyptian call center with CustomerServ at no cost to you

• CustomerServ’s Egyptian call centers are hand-picked by us following intensive and on-site vetting.
• CustomerServ is “the” global call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
  
• Mitigate your risk and increase your chances of success with a call center vendor in Egypt by utilizing our knowledge base and expert matchmaking process.
  
• Our partners are experts in English and bilingual call center services for:
  
  • Customer service
  • Technical support
  • IoT (internet of things)
  • Help desk
  • Telesales
  • Outbound
  • Inbound
  • Omni-channel
  • Live chat
  • Email
  • Social
  • Digital
  • Back office
  • Collections