Brazil Call Centers

Why Brazil for your call center needs?

Brazil is the largest and most populous country in South America with a population of 209 million and a landmass nearly equal to the US. While Brazil’s call center and business process outsourcing (BPO) market is among the most mature and experienced in Latin America, it is continuously evolving. In recent years, a flourishing Information and Communications Technology (ICT) sector and a highly educated, tech-savvy workforce have contributed to the destination’s popularity among leading global technology manufacturers for outsourced IT, help desk and tech support operations.

Brazil is a popular travel and tourism haven due to its abundant natural beauty, world-famous festivals and a national obsession with soccer, and the Brazilian workforce in major cities is well-versed in the customer service culture. Brazil’s call center and BPO vendors provide myriad outsourcing benefits, including:

• Brazil has a large, sustainable labor pool that is highly skilled, tech-savvy and young — over half of the country’s population is currently working age and one-third of the population is set to join the workforce in 2022.
• Brazil’s call center outsourcers provide multilingual customer service with English and bilingual Portuguese, Spanish and French call center agents.
• The country employs around 1.5 million call center workers.
• Outsourced call centers are staffed by work-at-home and on-premise agents.
• Brazil has the largest economy in Latin America, representing 40% of the region’s GDP.
• Brazil’s BPO market is valued at $4 billion and is projected to grow to $5.1 billion in 2022.
• Brazil has a strong cultural affinity and economic ties to the US.
• Call centers located in and near central business districts, university towns and in technical and commercial hubs.
• Major government investment in expanding the BPO sector.
• Compliance includes PCI, SOC II, ISO and HIPAA .
• Exceptionally good infrastructure, utilities, transportation, technology and telephony.

Find your Brazil call center with CustomerServ at no cost to you

• CustomerServ’s Brazil call centers are hand-picked by us following intensive and on-site vetting.
• CustomerServ is “the” global call center and BPO outsourcing expert, responsible for over $2.5 billion outsourcing contracts to date.
• Mitigate your risk and increase your chances of success with a Brazil call center with our knowledge base and expert matchmaking process.
• Our partners are experts in English and bilingual call center services for:
  
  • Customer service
  • Technical support
  • IoT (internet of things)
  • Help desk
  • Telesales
  • Outbound
  • Inbound
  • Omni-channel
  • Live chat
  • Email
  • Social
  • Digital
  • Back office
  • Collections