Nick Jiwa, Founder and President of CustomerServ, and Ray McDairmid, an advisor to CustomerServ, had the opportunity to take part in Reuters Customer Service & Experience event in New York. They moderated a panel discussion on the current state of customer experience (CX), the use of AI, and the future of BPO.
Reuters Customer Service & Experience East 2023 brings together senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines.