Michael is a tenured call center operations and outsourcing executive with over 30 years of experience. Michael is responsible for successful call center operations, re-engineering and cost-containment for companies such as JP Morgan Chase, USAA, Regus, Direct Energy and 1800Flowers.com. Michael is uniquely talented in identifying strategic growth opportunities, motivating staff, negotiating partnerships and executing corporate-based initiatives that lead to shareholder value. Michael’s expertise includes executive management, performance management, process design, WFM, start-ups, turnarounds, vendor selection, management and sourcing.
Michael is responsible for supporting start-up sites all the way to rescuing a 2,000-seat operation for a major financial institution that was on the brink of disaster. Michael has deep call center experience and numerous success stories both with the buyer-side (client) and seller-side (vendor). Michael is credited with right-sourcing strategies, retooling fledgling operations and creating successful outsourcing partnerships.
Michael resides in Tulsa, OK. Michael is married and is a proud father and grandfather. He enjoys spending time with his family and loves the outdoors. Michael played collegiate soccer and enjoys anything to do with exercise, hunting, horses and martial arts. He has served on multiple non-profit boards and has been actively involved with volunteering for the past 25 years as a supporter of initiatives helping at risk youth.