---
title: "CX Outsourcing Insights Report: Building Successful Relationships in Times of Change"
description: Read our CX Outsourcing Insights report providing insights on how your peers are managing today’s challenges.
---

[BPO and Call Center Industry Insights l CustomerServ Blog ](https://www.customerserv.com/blog)

# [CX Outsourcing Insights Report: Building Successful Relationships in Times of Change](https://www.customerserv.com/blog/cx-outsourcing-insights-report-building-successful-relationships-in-times-of-change)

 Written by [CustomerServ](https://www.customerserv.com/blog/author/customerserv) | 6/30/23 1:40 PM

Companies and leaders are asked to do more with less, in the face of a looming economic downturn. How are cost pressures impacting customer experience (CX) and contact center strategies?

In partnership with Execs in The Know, we surveyed CX leaders across the industry to bring you our [CX Outsourcing Insights report](https://www.customerserv.com/hubfs/eitk-report/CX-Outsourcing-Insights-June-2023.pdf) providing insights on how your peers are managing today’s challenges.

 

 

[View full post](https://www.customerserv.com/blog/cx-outsourcing-insights-report-building-successful-relationships-in-times-of-change)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "CustomerServ"
  },
  "dateModified" : "2023-06-30T13:40:44.139Z",
  "datePublished" : "2023-06-30T13:40:44Z",
  "headline" : "CX Outsourcing Insights Report: Building Successful Relationships in Times of Change",
  "image" : {
    "@type" : "ImageObject",
    "height" : 1602,
    "url" : "https://2829267.fs1.hubspotusercontent-na1.net/hubfs/2829267/eitk%20image.png",
    "width" : 2400
  },
  "mainEntityOfPage" : "https://www.customerserv.com/blog/cx-outsourcing-insights-report-building-successful-relationships-in-times-of-change",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60.0,
      "url" : "https://cdn2.hubspot.net/hubfs/2829267/Company%20Photos/Customer_serv.png",
      "width" : 67.41573
    },
    "name" : "The CustomerServ Blog"
  }
}
```