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About Us
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CustomerServ is a trusted advisory service helping corporations select the right call center service providers.

Our Process and Solution
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Our expert team of call center industry veterans will perfectly align your sourcing needs with the right vendors.

CustomerServ Video

Meet Nick Jiwa and Kip Gordman of CustomerServ by clicking on the Watch Videos box below.

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    "If you are in need of expertise and guidance for your Operations, I highly recommend you reach out to Nick and Kip at CustomerServ. From established to emerging markets, technologies and support strategies, his sound knowledge and direction have helped us repeatedly meet our Care and customer experience objectives."

    Percy HoffmanSenior Director Customer Operations  atCricket Wireless
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    "Nick and CustomerServ did an outstanding job partnering with Sprint Telesales during our search to find call center companies located in cost efficient markets with high quality English voice talent. Nick and his team provided extraordinary due diligence into desirable emerging markets as well as the top BPO's…

    Doug DekerVice President of Sales  atSimplexity
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    "About a year ago I was referred to Nick by a former colleague who highly recommended his services. My company was looking to take our outsourced call center channel to the next level and even though I'd spent a good part of my career supporting call centers, I hadn't a clue about how to begin such a search.…

    Amy FetchkoDirector of Customer Experience  atNorth American Power and Gas
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    "Nick is one of the most respected and knowledgeable industry authorities in the global, outsourced contact center industry. I can strongly recommend Nick to anyone with a need in that area."

    John GlantzDirector of Relationship Management  atUnitedHealth Group
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    "In the many years I have been associated with Nick Jiwa and CustomerServ, LTD , he has proven to be an honest and dedicated individual with a never say never attitude. Nick is one of the most disciplined and precise people I've ever known. His ability to work efficiently under stressful conditions and nerve-racking…

    John OrtizCustomer Support Manager  atBayer Diabetes Care (A division of Bayer)
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    "Having professionally worked with Kip for over 15 years now, I can attest to his high level of industry experience and his focus on the client relationship. Kip and CustomerServ partner with some of the most valued companies in the services industry and works closely with these companies and with his clients…

    Greg PresslyVice President Customer Operations  atMetroPCS
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    "I have worked with Nick Jiwa and CustomerServ over the last 5 years and specifically when I served as the Senior Director for Telephone Account Management for Office Depot. Nick is truly an expert as it relates to the outsourcing industry and is well connected across the spectrum of many delivery mechanisms…

    Ken CrossVice President Operations  atTMS Health, a Xerox Company
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    "I have worked with Nick and CustomerServ for many years and he is considered by many to be an expert in the call center outsourcing industry. He stays aware of the cutting edge industry trends, both domestic and offshore. Nick has only aligned himself with the best productivity and quality contact center outsourcing…

    Paul BowerManager  atDirect Energy
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    "Kip and CustomerServ came to Cricket Communications in 2005 to help the company in our initial operational and customer experience transformation. Kip was an outstanding professional in his role relative to our needs of locating a bilingual center (English/Spanish) and the TCO case for Cricket to grow and to…

    Charles HuttonFormer VP, Customer Service, Cricket Communications  atCurrent VP Customer Care West Region, Comcast
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    "Nick is my go to guy for all call center issues that we are up against at Binder and Binder and previously at Gerber Life. He and his team can distill complex issues into quick wins."

    Peter MendelsonCMO  atBinder and Binder